When calling in to schedule a reservation with Hoyt Livery please have the following information available:
- Last name of passenger’s account
- Date and time of the trip
- Number of passengers
- Preferred vehicle type
- Pick-up/drop-off addresses
- Flight information (if applicable) – i.e. airport, airline, and flight number
- Contact telephone number
- Any special instructions
To place a reservation online or via the Hoyt Livery APP:
After downloading the app or navigating to our website, please click on “Make a Reservation” and fill out all of the required fields. Upon submission of the reservation, we will enter it in to our system and send an email confirmation to you outlining your trip details.
*Note: we cannot guarantee reservations made within 12 hours of the requested pickup time that are made online or via the app – customers must call and speak to a live reservationist.
To cancel or modify an existing reservation:
All cancellations or changes must be called into our office (203) 966-LIMO or (800) 342-0343. Any same-day cancellations must be made 2 hours in advance. No shows and cancel on locations will be charged accordingly. At the time of cancellation, you will receive a cancellation number for your records. If you call to make a change to a reservation, you will receive an updated email confirmation to the email address on file.
Hoyt Livery is not responsible for lost or damaged items. Please ensure that all personal belongings are removed before exiting the vehicle. In the event that our chauffeurs find items in the vehicles, they are instructed to bring them to our dispatch office. If you think that you may have left something behind, feel free to call our office and provide a description of the missing item.
If for any reason the customer cannot locate our chauffeur, it is the customer’s responsibility to call our office and ask to speak to “dispatch.” Hoyt Livery’s dispatchers are in constant communication with our chauffeurs and will be able to assist you.
We track all incoming flights to ensure our chauffeurs are on location when you land. If a flight is cancelled or diverted, we will attempt to contact the passenger for new flight information or authorization to wait. Hoyt Livery will not leave clients stranded at any airport. We will wait until the flight arrives and charge accordingly unless we are told to release the vehicle. If the car is released, charges incurred will be the cost from the airport to our office, plus waiting time, tolls, and any applicable parking fees.
*Note: We allow 1 hour free waiting time at all major airports*
If you are traveling without luggage or just a carry-on, a curbside pickup may be your best option when booking a reservation. Upon exiting the aircraft, clients are advised to call our toll free number and ask to speak to the dispatcher to notify them you are ready to leave the terminal for pickup. The dispatcher’s responsibility is to instruct you where to meet your vehicle. The dispatcher will radio your chauffeur to pull up, with the car’s flashers on so that you may quickly enter the vehicle and begin heading to your final destination.
If you are traveling with a lot of luggage or young children, an inside pickup maybe more suitable for your travel needs. Once exiting the plane and going through baggage claim, you will see our Hoyt Livery chauffeur standing with a name sign with your last name. The chauffeur will assist with luggage and together you will exit the terminal to the vehicle.
*If you do not see your chauffeur, please call Hoyt Livery at (800) 342-0343.
For wait time at pick-up locations (other than airports) the first 15 minutes will be free. Any wait time accumulated after the initial 15 minutes, will be billable to the account in increments of 15 minutes at the standard hourly rate of the vehicle.