Debby

Good morning, Hoyts!

I have been meaning to call you, so I am happy this email came through! I wanted to let you know that Albert was a real pleasure. He got me home from the airport in a timely manner and (unprompted) he carried my bags for me into my building lobby, which I thought was above and beyond and something I had never experienced with Hoyt’s before. I asked him if I could tip him and he just told me to enjoy life! I am happy to see that gratuity was included! I arrived home far later than I had expected (my flight was delayed) so this experience made me a little happier!

I’ll be requesting him for all my future Hoyt’s needs! Thank you!

John B.

Dear Lynda and Santo,

I hope you are both well and have power at home…!

I want to share with you a story of how your service and one of your employees saved the day and soothed the nerves of one of my Facebook Friends in CA.

Her daughter and a colleague were here on business in NYC and became stuck when Hurricane Sandy hit. Last Saturday, the mother posted on FB that she was unable to get any of the Car Services in the NYC area to commit to a pick up and ride from Brooklyn where they had sought refuge to JFK this past Sunday because of the gas shortage and high demand for transportation. I placed a call to Hoyt and spoke to Joan who took time to set up a trip from NC to Brooklyn then JFK and quoted a fair price considering the mileage and hassle involved.

I passed this info along to the mother and she immediately contacted Joan and booked the trip. I am happy to report that the trip went perfectly and her daughter and friend are now safely back in sunny (and warm!) CA.

Please give Joan my undying gratitude for making this happen and give her a big hug from both the Mother AND me!

Judith

My mother and I recently took a trip to California to visit relatives. We hired Hoyt Livery to take us to JFK in the morning of September 8 for Jet Blue.

Unfortunately, the weather was horrible that morning. There were torrential downpours leftover from a hurricane and several roadways were flooded causing a huge backup on the roads which remained open. We were afraid that we would not arrive at JFK on time due to gridlock.

We were lucky to have a marvelous driver, Charles, who knew alternate roads to parallel the congested highway and succeeded to get us to the airport on time.

We want to congratulate you on the choice of Charles as a driver. He is very friendly and willing to “go the extra mile” for the customer.

Please convey my great thanks to Charles for a job well done.

I would definitely recommend him to others.

Inez

Hoyt is the BEST and is the only company I have used for years! Always on time for pick up with clean cars and professional drivers.

Joe

Yesterday I was picked up by Keon Major.

He was tremendous. Very nice guy.

I’ve had the opportunity to work with many limo companies around the world due to my line of work. But this man is the best that I have seen. He is upbeat and very helpful. Greeted me and I was comfortable on my short journey from Newark to Connecticut.

With drivers like Keon I will definitely recommend your services to all my clients and colleagues.

Thank you for the great service. Wish you all the best!

Paul

Dear Hoyts,

Due to my carelessness, I had to make an unanticipated return trip to Brooklyn yesterday evening!

Thank you for being so accommodating! Also, thank you for Rafael! There was a lot of traffic and he was able to navigate the whole way without our getting stuck! Absolutely amazing! A tribute to Hoyts!!

Please pass the compliment on to all who should be aware!

Wing

I wanted to let you know that our driver Charles did an excellent job for us this morning. There were accidents on the way and he was listening to the traffic reports on the radio and did a great job figuring out alternate routes to get us there on time with no stress. I asked him for your email address so I could have the opportunity to let you know that he did a good job. Is there a way to put it into my account that he would be our preferred driver?

Thank you very much!