Good morning, Hoyts!
I have been meaning to call you, so I am happy this email came through! I wanted to let you know that Albert was a real pleasure. He got me home from the airport in a timely manner and (unprompted) he carried my bags for me into my building lobby, which I thought was above and beyond and something I had never experienced with Hoyt’s before. I asked him if I could tip him and he just told me to enjoy life! I am happy to see that gratuity was included! I arrived home far later than I had expected (my flight was delayed) so this experience made me a little happier!
I’ll be requesting him for all my future Hoyt’s needs! Thank you!