My mother and I recently took a trip to California to visit relatives. We hired Hoyt Livery to take us to JFK in the morning of September 8 for Jet Blue.

Unfortunately, the weather was horrible that morning. There were torrential downpours leftover from a hurricane and several roadways were flooded causing a huge backup on the roads which remained open. We were afraid that we would not arrive at JFK on time due to gridlock.

We were lucky to have a marvelous driver, Charles, who knew alternate roads to parallel the congested highway and succeeded to get us to the airport on time.

We want to congratulate you on the choice of Charles as a driver. He is very friendly and willing to “go the extra mile” for the customer.

Please convey my great thanks to Charles for a job well done.

I would definitely recommend him to others.