Hotels Ranked: The Best and Worst in the U.S.

If you travel often, you’ll want to know how America’s hotels ranked in the latest American Customer Satisfaction Index (ACSI) on the best and worst hotel brands for 2019.

Here are the results, courtesy of Clark.com.

Customers less satisfied than a year ago

The ACSI Travel Report is based on interviews with more than 12,000 customers who were chosen at random and contacted via email from April 2018 to March 2019. Hotels were rated on a scale of 0 to 100.

Hilton and Marriott hotel brands still lead the way, but the study found that hotel guests are overall less satisfied than they were a year ago.

The ACSI report found that hotels are slipping in multiple aspects of customer service: making reservations, check in, staff courtesy, room quality, website/call center satisfaction, and more.

Loyalty programs, hotel amenities (pool, business center), and food service are the lowest rated parts of the guest experience.

And resolving guests’ complaints is more important than ever before, according to the ACSI. Many hotels are now using social media to quickly resolve issues that customers share online.

Results and rankings

Brand: Parent Type ACSI
Ranking
JW Marriott Marriott Luxury 84
Embassy Suites Hilton Upper Upscale 83
Fairfield Inn
& Suites
Marriott Upper Midscale 83
Hilton Garden Inn Hilton Upscale 82
Marriott Hilton Marriott Upper Scale 81
Crowne Plaza
Hotels & Resorts
InterContinental Upscale 81
Courtyard Marriott Upscale 81
Best Western
Premier
Best Western Upscale 81
Holiday Inn
Express
InterContinental Upper Midscale 80
Hampton Hilton Upper Midscale 79
Hilton Hotels
& Resorts
Hilton Upper Upscale 79
AC Hotels Marriott Upscale 79
Residence Inn Marriott Upscale 79
Hyatt Regency Hyatt Upper Upscale 79
Double Tree Hilton Upscale 78
Best Western Best Western Midscale 77
Best Western
Plus
Best Western Upper Midscale 77
Sheraton Marriott Upper Upscale 77
Hyatt Place Hyatt Upscale 77
Wyndham Hotels
& Resorts
Wyndham Upscale 76
Comfort Inn,
Comfort Suites
Choice Upper Midscale 76
Westin Marriott Upper Upscale 76
Holiday Inn InterContinental Upper Midscale 75
La Quinta Inns
& Suites
La Quinta
(Wyndham)
Midscale 74
Quality Choice Upper Midscale 73
Baymont Wyndham Midscale 72
Ramada Wyndham Midscale 71
Days Inn Wyndham Economy 68
Econo Lodge Choice Economy 67
Super 8 Wyndham Economy 65
Motel 6 G6 Hospitality Economy 63
Source: Clark.com

Pack Smarter: Flight Attendants Share Baggage Packing Tips

If you fly regularly, you know the annoyance of having to check bags, especially if you have to pay extra for them.

Even worse is getting to your destination, tired and jet lagged, and realizing your luggage didn’t make it to the baggage claim. The carry-on bag helps you avoid these frustrations, but it can also be frustrating to try and fit everything you’ll need on your trip.

What flight attendants and frequent fliers have known for years is that with the right bag and some smart packing techniques, you can cruise through security, onto the plane and out of the airport with ease.

First, get a good carry-on bag.

It’s called a 22″ spinner carry-on bag. It’s the bag you see speedily rolling behind many pilots and flight attendants as they make their way to their next gate. Look for a sturdy, well-designed but lightweight bag with roomy pockets and a wide wheelbase. Spinner carry-ons get their name because of their four wheels. Bags with four wheels are easier to move around than those with just two. Airlines require carry-on bags that are small enough to fit under the seat or in the overhead compartment. Maximum size limits are typically 22″ long x 14″ wide x 9″ tall and 40 pounds. That’s why the 22″ spinner is a popular carry-on size. Most airlines allow you to carry on one small bag plus one personal item, including a laptop, purse or briefcase as long as it doesn’t exceed 36″ total and fits under the seat in front of you.

Understand what you can pack.

While you’re allowed to carry liquids, gels, and aerosols in your carry-on bag, there are restrictions you must be aware of before you pack. According to the Transportation Security Administration (TSA) website, all liquids, gels, and aerosols must be in 3.4 ounce (100ml) or smaller containers. Larger containers that are half-full or rolled up are not allowed. All liquids, gels, and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Gallon size bags or bags that are not zip-top such as fold-over sandwich bags are not allowed. For more details about what you can carry on an airplane, visit TSA.gov/311.

Utilize all the space.

The key to maximizing space in a 22″ spinner carry-on is to roll your clothes into “tubes” instead of folding and stacking them like in a store. Rolling saves space and also helps prevent wrinkles. It’s also easier to select what you want to wear from your bag without unpacking the whole thing. Roll several items together to prevent more wrinkles. Don’t pack them in the carry-on bag as soon as you roll them. Once all the clothes are rolled, stand the carry-on up and pack heavier things such as shoes and books first at the wheel-end of the case so they don’t move around and crush the other items. One flight attendant claims she can pack clothes for 10 days by rolling instead of folding them. Another advocates the use of vacuum space saver bags.

Wear your nice, and harder to pack clothes and shoes on the plane. They won’t wrinkle or take up space in your carry-on. Even if you’re able to pack everything you want in the bag, keep in mind the typical 40-pound weight limit.