This October, Hoyt Livery celebrates 30 years in business serving Fairfield and Westchester Counties and surrounding areas with their ground transportation excellence. Owners Santo and Lynda Silvestro of New Canaan, CT purchased Hoyt Livery in 1987, and through three decades of hard work and dedication, have expanded the company to over 60 vehicles with more than 40 drivers. A key factor in Hoyt’s success has been a continual commitment to learning about changes in the industry and improving on their already superior customer service. Hoyt was recently named Best of the Gold Coast Winner for Best Limousine Service 2017—proof that their attention to detail has been recognized by their clients.
The Hoyt Experience
Hoyt’s mission from day one has been “The Hoyt Experience.” To make sure each client is transported with the utmost satisfaction from the moment they make their initial reservation until the moment they reach their final destination. This is accomplished with Hoyt’s friendly, helpful reservationists and professionally-dressed, knowledgeable chauffeurs.
“Our success is largely thanks to our stellar staff and loyal clients,” says Lynda Silvestro. “We have the best of both, and we couldn’t have lasted this long without them. “We know that there are other transportation options out there, but time and time again we see the same clients calling back. We truly appreciate that,” adds Santo.
Another reason for client loyalty is Hoyt’s Referral Rewards Program. When a client’s friend or colleague hires Hoyt, the company will send the person who referred them a $25 American Express gift card.
And for frequent travelers, Hoyt offers the Marquis Rewards Program. When a client completes 10 rides, they receive a free airport transfer.
Hoyt Livery Travel App
“We realize that customer preferences and expectations change and evolve, so it’s on us to keep up with the times,” says Lynda. To meet the demands of digitally savvy clients, in 2013, Hoyt launched their mobile app, which allows clients to schedule a new trip, check their reservation and keep a record of their frequent destinations to make booking easier for future trips, all from their iPhone, iPad or Android phone.
“Most of our clients are very busy business travelers—they’re not behind their desks, they’re on the go,” said Lynda. “We felt they needed this app to be able to book and manage their trips from the palms of their hands.”
Drivers are Employees
Another major differentiator: Hoyt’s drivers are employees — licensed, insured, and trained in Hoyt’s standard of excellence. Many other limousine companies, on the other hand, are merely transportation “brokers.” Upon taking reservations, they hire freelance drivers without any regard for their experience, insurance status, or vehicle condition; a reminder for the buyer—or in this case, rider—to beware.
Always Adding to Fleet
Hoyt has consistently added new vehicles to their fleet over the years. The lineup now includes more than 60 Lincoln Town Cars and stretch limousines, Chevrolet Suburbans, Ford E350 Vans, and more—all impeccably maintained and cared for. “When that car pulls up to a client, that’s their first impression of us as a company, so we want it to be a positive one,” says Santo.
With an open mind and an open ear, Santo and Lynda continue to talk with customers about every aspect of the business, and encourage feedback and welcome emails. Cheers to 30 more years of excellent transportation service!
To make a reservation with Hoyt, visit us online or call (203) 966-5466.