Dear Lynda and Santo,
I hope you are both well and have power at home...!
I want to share with you a story of how your service and one of your employees saved the day and soothed the nerves of one of my Facebook Friends in CA.
Her daughter and a colleague were here on business in NYC and became stuck when Hurricane Sandy hit. Last Saturday, the mother posted on FB that she was unable to get any of the Car Services in the NYC area to commit to a pick up and ride from Brooklyn where they had sought refuge to JFK this past Sunday because of the gas shortage and high demand for transportation. I placed a call to Hoyt and spoke to Joan who took time to set up a trip from NC to Brooklyn then JFK and quoted a fair price considering the mileage and hassle involved.
I passed this info along to the mother and she immediately contacted Joan and booked the trip. I am happy to report that the trip went perfectly and her daughter and friend are now safely back in sunny (and warm!) CA.
Please give Joan my undying gratitude for making this happen and give her a big hug from both the Mother AND me!
John Brantley Hooks, IV
From our Facebook page: Peggy wrote: "Hoyt's is the best"
Hoyt is the BEST and is the only company I have used for years! Always on time for pick up with clean cars and professional drivers.
I wanted to let you know that our driver Charles did an excellent job for us this morning. There were accidents on the way and he was listening to the traffic reports on the radio and did a great job figuring out alternate routes to get us there on time with no stress. I asked him for your email address so I could have the opportunity to let you know that he did a good job. Is there a way to put it into my account that he would be our preferred driver?
Thank you very much!
Yesterday I was picked up by Keon Major.
He was tremendous. Very nice guy.
I've had the opportunity to work with many limo companies around the world due to my line of work. But this man is the best that I have seen. He is upbeat and very helpful. Greeted me and I was comfortable on my short journey from Newark to Connecticut.
With drivers like Keon I will definitely recommend your services to all my clients and colleagues.
Thank you for the great service. Wish you all the best!
My mother and I recently took a trip to California to visit relatives. We hired Hoyt Livery to take us to JFK in the morning of September 8 for Jet Blue.
Unfortunately, the weather was horrible that morning. There were torrential downpours leftover from a hurricane and several roadways were flooded causing a huge backup on the roads which remained open. We were afraid that we would not arrive at JFK on time due to gridlock.
We were lucky to have a marvelous driver, Charles, who knew alternate roads to parallel the congested highway and succeeded to get us to the airport on time.
We want to congratulate you on the choice of Charles as a driver. He is very friendly and willing to "go the extra mile" for the customer.
Please convey my great thanks to Charles for a job well done.
I would definitely recommend him to others.
I'm writing to let you know that I was superbly pleased with the service I received from Hoyt Livery this past Friday morning. My wife and I were picked up at JFK on a stormy rainy morning around 5:30am, and were driven to Westport, CT. Our driver, Charles, did a great job anticipating our terminal change by the airlines and then was impressive with getting us to Connecticut in torrential down-pouring rain — including using a great side road to avoid a big accident.
So, just wanted to express my thanks!
I'd like to express my deep appreciation for the exceptional service provided by one of your drivers, Jeff Capone, who drove myself and six friends for a NYC "ladies night out" evening, Friday, January 21.
As soon as we met Jeff, we knew we were in good hands. After introducing himself in his relaxed and friendly manner, he assured us he would take care of us and make sure we had a good time. Other than being extremely friendly and polite there were several reasons why Jeff's service was exceptional:
Communication: Jeff made sure from the beginning that at least two of us had his cell phone number for us to reach him. Given that we made him stop for a bottle of wine early on, he seemed to sense that the group was tarting to get giddy quickly, and that someone better know how to reach him before we started to lose our sense! Throughout the night we texted him serval times to tell him we were changing locales and he texted back every time almost immediately! We never had to worry where our ride was!
Reliability: Whenever Jeff said he was going to meet us in "3 or 4 minutes", he was there before 3 or 4 minutes. We never once had to wait, which was key to enjoying our evening on an absolutely frigid winter night!
Knowledgeable: He had the addresses of our destinations ahead of time and was very flexible when we changed our mind when one of the locales didn't quite work out as expected. He gave a few back up suggestions and knew the easiest ways to get there.
Care: Jeff cared for our safety and well-being. He helped every one out of the car, mindful that we did not slip on the ice or ruin our clothes. When he returned us back to New Canaan, he offered to wait with us in the limo until our cars were warm. Jeff did not leave until he saw each and every one of us get into our cars safely!
In summary, Jeff was the perfect driver! He was on target for everything – courteous, prompt, diligent, informative and most importantly, caring. Because of Jeff, I would not hesitate to use Hoyt Livery again or recommend Hoyt to any of my friends.
Thank you for providing such a wonderful driver and helping to make our outing an overwhelming success.
Receive a $25 Amex gift card as a
token of our thanks when you refer a
friend who books a limo or car service.
Join our Marquis Rewards Club and
start earning FREE car service and
VIP Personal Protection
Our highly trained security experts
understand when discretion and lowkey
personal protection are paramount.
Business Travel Newsletter
Last month’s delay-ridden air traffic controller furlough is over, thanks in part to public pressure. Read what happened, plus flying and travel tips from industry experts.