| |
Holiday Travel Tips: How to Lower Stress, Save Money and Have More Fun
 Holiday travel stress has been immortalized in motion pictures such as "Plains, Trains and Automobiles" and "National Lampoon's Christmas Vacation." However, a holiday trip doesn’t have to be so stressful if you know how to plan and make some savvy moves along the way. Here is some wise advice from expert travelers on how to save money and keep your sanity during the busiest travel time of the year.
Some Travel Statistics to Keep in Mind
Not surprisingly, Thanksgiving and Christmas/New Year’s are among the busiest long-distance travel periods of the year, according to the Bureau of Transportation Statistics (BTS). During the six-day Thanksgiving travel period, the number of long-distance trips increases from the average by 54 percent. The BTS defines long-distance as to and from a destination 50 miles or more away.
Over the period between Christmas and New Year’s, long-distance travel trips increase by 23 percent over the average. And while the media focuses their attention on crowded airports and flight delays, most Americans — about 91 percent — travel by car or other personal vehicle to their holiday destination.
The Orbitz Insider Index, which is based on travel website Orbitz.com’s bookings in 2010, found that Christmas week — December 19 through 25 — was the busiest travel week of the year. While Thanksgiving Week — November 21 through 27 — did not make the top 5 list, November 24, the Wednesday before Thanksgiving, was the single-busiest travel day of the year.
The takeaway from these statistics is: If possible, do not travel on the busiest travel days of the year.
Tips for a Safe and Enjoyable Road Trip
Nothing can add stress to a road trip like an unexpected mechanical problem. If you do plan on driving long-distance this holiday, make sure your vehicle is in safe working order. Have the car battery, fluid levels, lights, windshield wipers, brakes, belts and hoses checked by a certified mechanic. Regardless of age, have the tires balanced and alignment checked. Also have the oil changed and fluids topped off, including coolant, antifreeze, radiator, transmission and wiper fluid, and replace the air filter.
Also pack smart for winter driving. A roadside emergency kit should include a spare set of keys, hidden in a magnetic spare key hider somewhere on the vehicle. It should also include a blanket, flashlight with fresh batteries, and tire gauge to check tire pressure throughout the trip. Keep extra food and water in case of an emergency in the trunk, and check your spare tire and jack. Obviously, fill the gas tank upon leaving.
If you don’t already, sign up for AAA or other roadside assistance policy. Consider buying a GPS system. They not only make finding your destination easier, a good GPS can help you find restaurants and points of interest along the way.
Fly Smart, Before and After You Book
When it comes to flying, your overall experience begins even before you step on the plane. The questions you ask prior to making a reservation and the preparations you make before you board will greatly influence how easy and enjoyable your flight will be.
Use websites such as Orbitz.com, Kayak.com, WhichBudget.com and LastMinute.com, FareCompare.com, Priceline.com and Yapta.com to search and compare the best airfares and times. Try not to fly on peak holiday travel days (listed above), or at the busiest business commuter times: Monday mornings, Friday evenings and Sundays. Instead, fly on the least crowded days: Tuesdays, Wednesdays and Saturdays. Also book as early as possible in the morning, so if a flight is delayed or cancelled, you'll have a better chance of getting on another flight. If you're traveling out of the country, make sure you understand the country's passport requirements and have paperwork in order ahead of time.
Once your flight is booked, focus on packing for a stress-free comfortable flight. If possible, pack with a carry-on roller bag only — it will save you the hefty baggage fee and get you on the plane and out of the airport faster. If you’re going to have to check luggage, pay your baggage fee ahead of time online, it’s usually a bit cheaper. Also weigh your baggage ahead of time and make sure it is under 50 pounds to avoid having to pay an additional fee.
Pack a carry-on bag with your favorite snacks, so if you get hungry, you’re not at the mercy of the airline’s snack schedule. Remember, you can’t bring water through the security check, so buy a bottle once you get to your flight’s gate. Bring wet naps and hand sanitizer, as airplanes and airports are full of germs. If you wear contact lenses, bring a spare pair, along with your glasses. Also pack some books and magazines and a portable music player — they help make the time pass quicker.
The night before or day of the flight, print out your boarding pass online ahead of time. Make sure you’re seat assignment is indicated on the airline’s check-in page. Another holiday travel tip: ship gifts ahead of time so you don’t have to deal with carrying and checking them on the plane. If you do plan on bringing them in your luggage or carry-on, don’t wrap them.
» back to top
How to Buy Gifts for the Closest People in Your Life
 One of the most perplexing questions we face each holiday season is, "What gifts should I get for the people closest in my life?" It’s a question worth putting some thought into. The right gift shows you care and are paying attention to that person’s likes and interests. From your spouse to your executive assistant to your best friend, here are some holiday gift ideas that could make their year.
For Your Spouse or Significant Other. This is probably the most important gift you’ll buy for the holidays. Stay away from gifts that are hard to pinpoint, like clothing, or gifts that ultimately benefit you such as the bowling ball Homer Simpson got for Marge — with his initials on it! Look around and think about your mate’s tastes and interests. Is there something he or she consistently buys and will need more of, such as their favorite cologne or brand of golf ball? Get them more, and make sure it’s the right brand. Or book an overnight at a favorite hotel for a romantic weekend getaway. If at a loss, get a generous gift card at his or her favorite store… but personal is better here.
For Your Son or Daughter. This too can be tricky, as the wrong gift could be misinterpreted as clueless. Depending on how well you know your child’s personal taste, gift cards may be the smartest move here. That said, the fact that you know their favorite store, whether it’s Guitar Center or Hot Topic, will show you’re paying attention and love them for who they are.
For Mom and Dad. Parents can be some of the hardest people to buy for, especially if they seem to have everything already. Opt for sentimental instead of commercial. Give them a favorite picture of you or their grandchild in a beautiful frame, or buy tickets for a day at their favorite museum, garden or historical home. For most older people, experiences and memories are more important than "more stuff."
For your Executive Assistant and/or Direct Reports. For your indispensable EA, you can’t go wrong with an American Express gift card, a gift certificate at a local spa or a gift basket from Harry & David. Since you don’t want to be seen as playing favorites, for direct reports, think all of the same or similar gift such as Starbuck’s gift cards, Godiva chocolates, or for something more meaningful, donate money to the charity of their choice in their name.
For your Boss. Depending on your relationship and pay grade, the gift for the boss will vary, but it should say professionalism. Go for timeless classics such as a decent bottle of wine or liquor (if you know they enjoy it), luxury home and travel accessories, the latest best seller like Steve Jobs’ autobiography, or on the higher end, a hot new e-reader or cashmere wrap from Nordstrom's in her favorite color.
For Your Best Buddy or BFF. You have more leeway here, as most best friends are fairly forgiving when it comes to gift giving. Again, take some time to think about what the person truly likes. Like many parents, a long-time friend would probably appreciate an experience-based gift more than an item in a box. Make reservations for a restaurant the two of you used to hang out at, or buy tickets to a mutually favorite play or ball game. The effort will show you truly value him or her, and the history you share.
» back to top
Help Fight Hunger in Fairfield County this Holiday Season
 Children and families are going hungry in Connecticut. Consider these numbers from a new study by the Connecticut Food Bank/Feeding America:
- In 2010, 33,000 people in Connecticut were homeless, and almost half of them were children.
- Nearly 19 percent of Connecticut's children are at risk of hunger.
- In Fairfield County alone, there are 38,980 food insecure children.
- In 2009, soup kitchens and food pantries served by Connecticut Food Bank reported an average 30 percent increase in demand for meals and supplies.
These statistics are hard to believe in an area as affluent as ours — Southwestern Connecticut and Lower Fairfield County are known as The Gold Coast because of the area’s high per capita income, but the statistics are true.
Many blame the prolonged weakened economy for the increase in the need for food assistance. And to make matters worse, half of the children living in food insecure households in Connecticut are not eligible for federal child nutrition programs because they live in households with incomes too high to qualify compared to national averages. These families rely on organizations like the Connecticut Food Bank, SNAP (food stamps), the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) and reduced-price school meals. For many children, Winter Break is a particularly hungry time because they are not eating breakfast and lunch at school.
The results of the Connecticut Food Bank/Feeding America study shine a light on the face of hunger in Connecticut, and the responsibility for all Connecticut residents to step up and help fight hunger at home.
How You Can Help Fight Hunger
There are many ways to help fight hunger. Donating food and money or volunteering your time all have a positive impact on your community. Here are some ideas how you can help make a difference:
- Donate money in honor of a friend or loved one.
- Volunteer your time at a local soup kitchen, shelter or food bank.
- Buy 2-for-1 at the food store and donate the second can/box to a food pantry.
- Plant an extra row of produce in your garden and donate it to a food bank.
- Plan a fundraiser and ask your company to match your donation.
- Name a food bank or charity as a beneficiary in your will.
- Attend hunger fund raisers such as Connecticut Food Bank's Walk Against Hunger, Thanksgiving for All or other area food drives.
Where to Give and Volunteer
Here are some of Fairfield County’s hunger organizations where you can get involved:
Operation Hope Connecticut
Each month, Operation Hope Connecticut provides food to more than 200 families, including 100 children. The food pantry provides over 80,000 meals a year to Connecticut residents in need and is stocked and run primarily by generous and dedicated volunteers. Operation Hope Connecticut also provides Supportive Affordable Housing, shelters for men, women and families and a community kitchen.
Connecticut Food Bank
Connecticut Food Bank serves approximately 600 community-based feeding programs in six of Connecticut's eight counties: Fairfield, Litchfield, Middlesex, New Haven, New London and Windham. Connecticut Food Bank distributes more than 31 tons of food every business day.
Food Bank of Lower Fairfield County
The Food Bank of Lower Fairfield County serves as an efficient and effective provider of nutritious food to nonprofit organizations that feed hungry people in Darien, Greenwich, New Canaan, Norwalk, Stamford and Wilton, while seeking to raise awareness and promote action to combat hunger in those communities.
Hoyt and WEBE108 Feeding Families in Connecticut
Hoyt Livery is a proud sponsor of WEBE 108 and WICC 600’s 2011 Feeding Families campaign! To donate, click here.
» back to top
New York City 2011 Holiday Events Calendar
 Few places are as magical and romantic as New York City around the holidays. People from all over the world come here to see the Rockefeller Center Christmas Tree, Radio City Christmas Spectacular, and other NYC holiday traditions. Here’s a list of holiday to-dos in the Big Apple. Make it a really special event and hire Hoyt to take you there and back in style!
85th Annual Macy’s Thanksgiving Day Parade
Where: 77th Street and Central Park West to 34th Street/Herald Square, Manhattan
When: Thursday, November 24, 2011, 9am–12pm
Balloon Set Up: November 23rd, 3–10pm
Few New York City traditions are as iconic — or fun — as the Annual Macy's Day Parade. Celebrating its 85th anniversary this year, the Macy's Thanksgiving Day Parade® continues to be the official kick-off of the holiday season. Millions watch it on TV, but nothing is like seeing the giant balloons, one-of-a-kind floats, nation's best marching bands and a host of celebrities make their way through the streets of New York City. In March 2011, it was announced that a feature-length family film ala "Elf" is in the works about the legendary parade!
Rockefeller Center Christmas Tree Lighting
Where: Rockefeller Plaza, between West 48th & West 51st Streets and 5th and 6th Avenues, Manhattan.
When: Wednesday, November 30, 7pm – 9pm
You’ve always thought about it. Make this year the year you take your family or a loved one to see the lighting of The Christmas Tree at Rockefeller Center. The tree is traditionally a Norway Spruce and is illuminated by 30,000 environmentally-friendly LED lights on five miles of wire, and crowned by a Swarovski crystal star.
Radio City Christmas Spectacular with the Rockettes
Where: 1260 Avenue of the Americas, Manhattan
When: November 11, 2011 – January 2.
Another iconic New York City Christmastime tradition, the Radio City Christmas Spectacular features the Rockettes who have been kicking their way into the hearts of people young and old for more than 75 years. Don’t miss this signature show, full of high kicks, precision choreography and exciting, show-stopping numbers — and, of course, an appearance by Santa!
12th Annual Winter’s Eve at Lincoln Square
Where: Dante Park at Broadway & 63rd Street and Broadway from Time Warner Center to 68th Street.
When: Monday, November 28, 5:30pm, rain or shine
Winter’s Eve is not just an event, it’s an entire neighborhood of free entertainment, food tastings, in-store activities and shopping from various stores, restaurants, cultural organizations and public spaces. Be there at 5:30pm for a neighborhood tree lighting ceremony, then stroll along Broadway from Time Warner Center at Columbus Circle to 68th Street for live performers, street musicians, jugglers, stilt-walkers and more.
The Nutcracker Ballet at Lincoln Center
Where: West 62nd and 65th Streets and Columbus and Amsterdam Avenues, Manhattan
When: November 25 – December 31
George Balanchine’s The Nutcracker™ is the holiday ballet of all ballets. From the moment the lights go down, you will be transported to a magical place inhabited by marching toy soldiers, a glowing one-ton Christmas tree, adorable children, mischievous mice, crystalline waltzing snowflakes, the Land of Sweets and some of the most glorious dancing on earth.
» back to top
Eight Smart Travel Tips to Save Money and Fly Safer
 Whether you’re a frequent flyer or sometimes traveler, these useful travel tips will help you save money on flights, hotels and rental cars and travel more safely on the road or in the air.
- Booking hotels for the weekend is all business. Hotels that cater to vacationers generally raise rates on weekends, while hotels designed for business travelers tend to lower their weekend rates. By booking where business travelers stay, you may be able to save a good chunk of change, especially in the larger cities.
- Sign up for flight status notifications. To know if your flight is delayed or on time before you get to the airport, go to FlightStats.com or TripIt.com and sign up to receive email and/or text notices.
- Know the skinny on your seat. Seatguru.com is a site that provides information and ratings on various airlines’ in-flight amenities and seating, such as legroom, so you can make an informed decision about the seat you choose. Tip: JetBlue earned above average for seat comfort in a Consumer reports survey.
- How to cut corners on a rental car. Rental car rates are going up. To save money, look on Autoslash.com for coupons and discounts and rent from an off-airport location. Also, beware of additional offers from the rental car company — you may already have accident insurance through your own car insurance or credit card. And you may want to pass on the prepaid gas offer — you’ll likely overpay, especially if you return the car with gas left in the tank.
- Know the safety rating of your rental car. Vehicles vary in their head-on collision and side, rear and rollover impact ratings. Find out the safety rating of the car you’ll be driving at sites such as safercar.gov or IIHS.org/ratings.
- Take advantage of free apps. Go to gateguruapp.com for an app that gives you a heads up about a given airport’s food, shopping and service options. The Flysmart and goHow apps give information on airport restaurants, shops, ATMs, restrooms and other amenities inside each airport as well as arrival and departure times.
- Get e-mail alerts for sales and specials. Follow your favorite airline on Twitter for special rates and deals and sign up for e-mail alerts at Orbitz.com, SmarterTravel.com and TripAdvisor.com. Also, the best time to book is Tuesday at 3 p.m. EST since most airline sales campaigns start late Monday night.
- Other helpful travel sites: Inside-Trip.com rates airline "TripQuality" based on 12 factors, including leg room, aircraft age and on-time performance. Gogobot.com offers trip advice from real people on Facebook and Twitter. Tripit.com turns your hotel, flight and other travel confirmation emails into mobile itineraries for your phone or PDS. Jetsetter.com is a beautiful site that offers its members deep discounts on exotic vacations. Room77.com ranks hotel rooms on various criteria such as price and room view.
» back to top
How to Speak in Public like a Pro
 Whether you’re giving an informal talk to kids at school, updating your boss on a project or giving a formal presentation to a room full of potential clients, your speech should be interesting and entertaining to your audience. The clearer your message, the better your audience will understand and retain what you say. Here are some public speaking best practices the pros use to help you take your talks to the next level.
- Know your audience. Do your due diligence ahead of time and understand what is relevant to your audience. Your supervisor may understand you better if you’re "speaking her language." If you’re talking to teenagers, a visual presentation may be more effective. And if you’re giving a proposal to a business, understand the concerns of that company or industry.
- Keep it simple. The K.I.S.S. principle, "Keep it simple, stupid," is a simple but wise adage. When you cram too much information into a talk, your speech will suffer and leave your audience confused, if not resentful that you’re wasting their time. Instead, keep it succinct and focus on two or three main points you want the audience to understand and retain. For example: Here is the challenge, this is what we propose and here’s why it will work.
- Rehearse, rehearse, rehearse. One area where many presenters fail is not rehearsing their speech enough. Know how much time you have, write out your presentation and practice it until you know it by heart. Tell it to the family, or even the family dog. Some people think that too much rehearsal removes the spontaneity from their speech. The opposite is true: When you know what you want to say without cue cards, you’ll be more confident, your talk will flow better and your personality will shine through. Don’t forget to leave time at the end for a question and answer session.
- Open strong with "The Rule of Three." Great orators know the importance of opening a speech strong and drawing the audience in quickly. For example, instead of using the standard, "Today, I’m going to talk to you about childhood obesity," use the "Rule of Three" instead. "Children. (Long pause.) Obesity. (Long pause.) Epidemic. (Long pause.) This approach creates dramatic impact and will demand the listener's attention from the start. Then continue strong.
- Be aware of your body language. Make and keep good eye contact throughout your speech. If you’re nervous, look for a few key people with positive energy who support you. Smile when appropriate and use hand gestures to put an exclamation point on important points. Stand up straight and don’t be afraid to walk around and engage the audience. Your confidence will breed respect from them. Think of it more as a warm conversation than a speech.
- Speak clearly and loudly. Another common trap of presenters is speaking too fast and/or not loudly enough. Don't be monotone and bore your audience to death—let your voice reflect the words and emotion you are conveying.
- Water and a paperclip. If you find yourself nervous, keep a small object in your pocket such as a paperclip that you can hold and focus on. It will give your nervous energy somewhere to go. Maybe a smooth pebble or small toy your child gave you … it doesn't matter what it is as long as it helps you calm down and stay focused. Also, keep a bottle of water close by in case you get a "frog in your throat." It will help clear your throat and allow you a moment to collect your thoughts.
» back to top
5 Top Travel Tips by Frequent Flyers
 In the movie, "Up in the Air," George Clooney’s character Ryan Bingham was the ultimate example of an efficient traveler. With flight delays, baggage fees and lost luggage becoming more common, what can traveling executives learn from Bingham and real-life frequent flyers? Here are five expert travel tips to help you fly more efficiently and reduce stress when on the road.
- Know the facts about your destination. The first step to increasing your flying efficiency is to know the facts about where you’re going and what you’ll be doing. Is the trip for work, pleasure or both? What will the weather be during your stay? How many meetings and formal and informal events will you be attending? This information will inform what you need to bring and how you pack.
- Commit to carry-on only. With lost bags on the rise and airline luggage fees averaging $25 or more, now is the time to say goodbye to checking bags and embrace the carry-on culture. Before you start panicking about what you can’t bring, realize that, if you pack correctly, you’ll be pleasantly surprised by how much you can fit into a 22" spinner carry-on. And once you experience the liberating feeling that comes with avoiding the checked-bag carousel, you’ll find carry-on fun and rewarding, too.
- Roll, don’t fold. This tried and true packing technique has been used by flight attendants for decades. Rolling — not folding — the clothes in your luggage not allows you to pack more in less space, it does wonders to avoid wrinkles, too. See the next article for more in-depth tips on packing a carry-on.
- Know what to expect at security. How many times have you heard a Transportation Security Administration representative repeat this mantra as you worked your way through the security check-in line? Still, some people hold up the line as they fumble for their boarding pass and ID. Don’t be that guy—know what to expect as you pass through security. Have your boarding pass and ID out and ready. At the x-ray machine, remove your shoes, belt, coat, jewelry, phone, PDA and loose change and place them in a plastic bin to be scanned.
Laptops must be removed from their bag and also placed on the conveyor belt to be scanned. All liquids, gels and aerosols, with some exceptions such as medicines, baby formula and breast milk, must be in 3.4 ounce (100ml) or smaller containers and placed in single, quart-size, zip-top, clear plastic bags.
Finally, keep your boarding pass and ID handy until you’re through security. Once you’re at the gate, you will only need your boarding pass to board the plane.
- Be on time, and be nice. This might seem obvious, but it’s true—when you’re well prepared for your trip and on time, your trip will go a lot easier and be much less stressful. Print out your boarding pass ahead of time if possible. Some airlines such as Delta now text an electronic boarding pass to your cell phone. Be at the airport on line to check in at least one hour before your boarding time. Also, be kind to the ticketing agents, flight attendants and other airline personnel. It’s their job to make your trip as pleasurable as possible. They’re working as quickly as possible, so cut them some slack if things get hectic. Remember they have to deal with people and deadlines all day long. Please and thank you goes a long way in the airport and on the plane.
» back to top
How to Avoid Baggage Fees and Lost Luggage with Carry-On Luggage
 When at the airport, few things are as annoying as realizing you have to pony up another $25 to check a bag on the plane. Even worse is getting to your destination, tired and jet lagged, and realizing your luggage didn’t make it to the baggage claim. There is a better way — it’s called the carry-on bag. Learn what flight attendants and frequent fliers have known for years: that with the right bag and some smart packing techniques, you can cruise through security, onto the plane and out of the airport with ease.
- Buy the right bag. It’s called a 22" spinner carry-on bag. It’s the bag you see speedily rolling behind many pilots and flight attendants as they make their way to their next gate. Look for a sturdy, well-designed but lightweight bag with roomy pockets and a wide wheelbase. Spinner carry-ons are called that because of their four wheels. Bags with four wheels are easier to move around than those with just two. Most airlines require carry-on bags that are small enough to fit under the seat or in the overhead compartment. Maximum size limits are typically 22" long x 14" wide x 9" tall and 40 lbs. That is why the 22" spinner is a popular carry-on size. Most airlines allow you to carry on one small bag plus one personal item, including a laptop, purse or briefcase as long as it does not exceed 36" total and fits under the seat in front of you.
- Know what you can bring. You are now allowed to carry liquids, gels and aerosols in your carry-on bag, but there are restrictions to understand before you pack. According to the Transportation Security Administration website, all liquids, gels and aerosols must be in 3.4 ounce (100ml) or smaller containers. Larger containers that are half-full or rolled up are not allowed. All liquids, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Gallon size bags or bags that are not zip-top such as fold-over sandwich bags are not allowed. For more details about what you can carry on an airplane, TSA.gov/311.
- Pack to maximize space. The key to maximizing space in a 22" spinner carry-on is to roll your clothes into "tubes" instead of folding and stacking them like in a store. Rolling saves space and also helps prevent wrinkles. It’s also easier to select what you want to wear from your bag without unpacking the whole thing. Roll several items together to prevent more wrinkles. Don’t pack them in the carry-on bag as soon as you roll them. Once all the clothes are rolled, stand the carry-on up and pack heavier things such as shoes and books first at the wheel-end of the case so they don't move around and crush the other items. One flight attendant claims she can pack clothes for 10 days by rolling instead of folding them. Another advocates the use of vacuum space saver bags.
- Wear your nice, and more hard to pack clothes and shoes on the plane. They won’t wrinkle or take up space in your carry-on. Even if you are able to pack everything you want in the bag, keep weight in mind — most airlines have a 40 lbs. weight limit on carry-on bags.
» back to top
New Airline Rules and Security Update
 Following the tarmac delay debacles and airport security outcries of the last few years, there has been much debate surrounding airline security, consumers’ rights and governmental legislation. The U.S. Department of Transportation imposed a 3-hour tarmac delay limit on domestic flights about a year ago, and reports show that it has actually improved on-time performance among the major carriers — the opposite of what some airlines predicted.
So where are we regarding airline consumer regulation a year later? Here's an overview of the latest Transportation Security Administration (TSA) and U.S. Department of Transportation (DOT) rules and activity affecting air travelers.
- Court rules TSA can continue using full-body scanners. The use of full-body scanners at airports to screen passengers has been a hot button issue over the past year. The TSA installed around 500 machines at various airports following a failed Christmas Day airport bombing attempt in 2009.
Since then, many people and consumer advocacy groups have argued that full-body scanners, which can see through passenger’s clothing, violate personal privacy rights. Other complaints are they take too long and their health effects are unknown. The TSA argues that full-body scanners are an effective and appropriate security measure.
The issue was decided recently by a three-judge appeals court in Washington D.C. In the Electronic Privacy Information Center vs. the TSA, the judges concluded that, while "the new scanners are more invasive of privacy than the metal detectors that preceded them, the TSA security measures were not unreasonable, and their effectiveness took precedence over individual privacy."
The judges also noted that people are not required by law to step into a scanner—they can opt for a pat-down by security officers instead. The court also said the TSA should invite public comment regarding full-body scanners. The TSA expects to be using about 1,000 full-body scanners at U.S. airports by the end of this year.
- IRS says air travelers may be entitled to tax refunds. On July 22, Congress made a controversial vote not to renew the Federal Aviation Administration's funding authority. What that means is the FAA can no longer charge certain air travel taxes, and the Internal Revenue Service says many travelers are entitled to refunds. According to the IRS, if you bought a ticket on or before July 22 for travel on or after July 23, you might be entitled to a refund. The taxes that expired are the 7.5 percent ticket tax, $3.70 segment tax and $16.30 international arrival and departure taxes.
Qualified consumers are encouraged to contact the airline for their refund. Since airlines and travel service providers already have the passenger ticket purchase information, refunds should be expedited. Passengers who are unable to obtain a refund from the airline may submit a claim for the refund to the IRS, along with proof of taxes paid and travel dates.
- New U.S. Department of Transportation rules to take effect. Some new DOT rules will take effect August 23, 2011. One new rule will increase the compensation to airline passengers who are bumped from confirmed flights against their will.
Another rule taking effect will allow passengers of international flights to depart the plane after four hours, including foreign carriers. The current tarmac delay limit for domestic flights is three hours.
- More DOT rules to take effect in January. Some new DOT consumer regulation rules have been delayed, and will take effect on January 24, 2012. The DOT-imposed delay is in response to airline opposition and will give affected companies a chance to adjust to the new regulations.
Some of the new rules taking effect in January will require airlines to clearly indicate government-mandated fees and taxes on all airfare advertisements. Other rules will require e-ticket confirmations to display baggage fees and will give passengers 24 hours to cancel a reservation with no penalty.
» back to top
How to Manage Time with the Pomodoro Technique
 It is arguable that our modern society suffers from more minor distractions than any time before. From checking email to answering calls to posting and Tweeting, not to mention the daily phone calls and in-person distractions we can’t control, it’s no wonder we have trouble getting things done.
The answer to this problem may lie with … a tomato. Huh? Yes, a tomato.
The Seed of The Pomodoro Technique®
Pomodoro is the Italian word for tomato, and the genesis for The Pomodoro Technique®, a time management method created by an Italian named Francesco Cirillo in the 1980s. When Cirillo was studying at university, he struggled with trying to finish his school projects and stop wasting time. He noticed a kitchen timer shaped like a red tomato, and began setting the timer in 25 minute increments. He called each 25-minute session a "pomodoro."
Cirillo noticed that when he segmented his projects into 25 minute intervals — and knew that the timer was ticking — he was better able to stay focused and on task. He refined The Pomodoro Technique®, and now travels the world teaching it to individuals and businesses.
The universal appeal of The Pomodoro Technique® is its simplicity. All you need is a timer, a pen and paper. Here’s a quick introduction to how The Pomodoro Technique® works:
- At the beginning of each day, write down a list of projects on a To Do Sheet you want to accomplish that day.
- Choose a single task, set the timer for 25 minutes, and work that project until the 25 minutes are up. Try not to get distracted. If you do get interrupted, by an important phone call for example, stop the timer and restart it at 25 minutes.
- When the 25 minutes are up, take a 5 minute break. This is important and necessary to give you a chance to relax and "reset" your brain.
- If you finished the task, draw a line through it on your To Do sheet and move on to the next task on your list, focusing on that for the minutes remaining.
- Keep track on your To Do Sheet of how many pomodori it takes to complete the task. This will give you an estimate of how long your projects are taking you, and if you are becoming more efficient over time.
Also, after every four pomodoro sessions, take a longer break of 15 to 30 minutes. Again, breaks are important to refresh the brain and maintain good mental health.
Why The Pomodoro Technique® Works
One of the reasons we struggle so much with staying focused is that, in addition to interruptions we can’t control, we are also our own worst enemy when it comes to time management. Our minds are always trying to drift away from the task at hand, to check email, Facebook, or myriad other distractions. These internal and external interruptions make it very hard to concentrate on one task.
Working with a timer helps us focus by adding structure to time. And because a pomodoro is only 25 minutes long, our brains do not get overwhelmed by the enormity of a task—we can handle a project easier when it’s segmented into 25 minute increments. For some, a softly ticking timer also offers a kind of white noise that helps filter out other distractions.
The key to success with The Pomodoro Technique® is to keep it simple. If you work to a timer in 25-minute increments, followed by a short break, you’re sure to see your focus and productivity improve. If The Pomodoro Technique® sounds interesting to you, you can download a free e-book or one sheet at thepomodortechnique.com.
» back to top
The Top Executive Travel Companies of 2011
 In May, Executive Travel magazine announced the results of its "2011 Leading Edge Awards," a list of the top domestic and international travel companies in 32 categories ranging from Top Domestic Airline to Top Aircraft, Top Hotel Chain and Top International Customer Service.
The winners were voted on by the readers of Executive Travel magazine, who are also business executives who travel frequently—averaging more than 38 airline trips and more than 100 hotel overnights a year.
The winners, selected in 42 travel categories, are featured in the May/June 2011 issue of Executive Travel magazine and online at executivetravelmagazine.com.
Now, without further ado, are Executive Travel magazine’s 2011 Leading Edge Awards winners.
Top Honors Go To …
Top Aircraft
- Gold: Boeing 777
- Silver: Boeing 747
- Bronze: Boeing 767
Top Domestic Airport
- Gold: Denver
- Gold: Atlanta Hartsfield-Jackson
Top International Airport
- Gold: Amsterdam Schiphol
- Gold: London Heathrow
- Silver: Hong Kong
- Bronze: Singapore Changi
Top International Airline Airport Lounge
- Gold: Thai Airways International
- Silver: Cathay Pacific
- Bronze: Singapore Airlines
Top Domestic Airline Overall
- Gold: Virgin America
- Silver: Delta Air Lines
- Bronze: Continental Airlines
Top Domestic Airline Airport Lounge
- Gold: Delta Air Lines
- Silver: Continental Airlines
- Bronze: American Airlines
Top Domestic Airline Business-Class Service
- Gold: Delta Air Lines
- Silver: Continental Airlines
- Bronze: AirTran Airways Top
Domestic Airline Customer Service
- Gold: Virgin America
- Silver: Southwest Airlines
- Bronze: JetBlue Airways Top
Domestic Airline First-Class Service
- Gold: Delta Air Lines
- Silver: Continental Airlines
- Bronze: Virgin America
Top Domestic Airline Frequent-Flier Program
- Gold: Alaska Airlines
- Silver: Delta Air Lines
- Bronze: Continental Airlines
Top Hotel Chain Overall
- Gold: Mandarin Oriental Hotel Group
- Silver: The Ritz-Carlton Hotel Company
- Bronze: Four Seasons Hotels and Resorts
|
Top Hotel Chain for Business Travel
- Gold: Relais & Châteaux
- Silver: Mandarin Oriental Hotel Group
- Bronze: The Ritz-Carlton Hotel Company
Top Hotel Chain for Customer Service
- Gold: Relais & Châteaux
- Silver: Mandarin Oriental Hotel Group
- Bronze: Four Seasons Hotels and Resorts
Top Hotel Chain for Frequent Guest Program
- Gold: Hilton Hotel
- Silver: Omni Select Guest
- Bronze: Starwood Preferred Guest
Top Hotel Chain for Meeting Facilities
- Gold: Four Seasons Hotels and Resorts
- Silver: Relais & Châteaux
- Bronze: The Ritz-Carlton Hotel Company
Top International Airline Overall
- Gold: Singapore Airlines
- Silver: Cathay Pacific
- Bronze: Asiana Airlines
Top International Airline Business-Class Service
- Gold: Singapore Airlines
- Silver: Emirates Airline
- Bronze: Cathay Pacific
Top International Airline Customer Service
- Gold: Singapore Airlines
- Silver: Cathay Pacific
- Bronze: Thai Airways International
Top International Airline First-Class Service
- Gold: Singapore Airlines
- Silver: Virgin Atlantic Airways
- Bronze: Asiana Airlines
Top International Airline Frequent-Flier Program
- Gold: Asiana Airlines
- Silver: Cathay Pacific
- Bronze: ANA/All Nippon Airways
Top Rental Car Overall
- Gold: National Car Rental
- Silver: Alamo Rent-A-Car
- Bronze: Enterprise Rent-A-Car
|
Best of the Best |
Best Credit Card Reward Program
- Gold: American Express Membership Rewards
- Silver: Delta SkyMiles from American Express
- Bronze: Citi AAdvantage
Best Flight Experience to Africa
- Gold: South African Airways
- Silver: British Airways
- Bronze: United Airlines
Best Flight Experience to Asia
- Gold: Singapore Airlines
- Silver: Cathay Pacific
- Bronze: Delta Air Lines
Best Flight Experience to Australia/New Zealand/South Pacific
- Gold: Qantas Airways
- Silver: Air New Zealand
- Bronze: United Airlines
Best Flight Experience to Canada
- Gold: Air Canada
- Silver: American Airlines
- Bronze: Delta Air Lines
Best Flight Experience to the Caribbean
- Gold: American Airlines
- Silver: Delta Air Lines
- Bronze: JetBlue Airways
Best Flight Experience to Central/South America
- Gold: Delta Air Lines
- Silver: American Airlines
- Bronze: LAN Airlines
Best Flight Experience to Europe
- Gold: British Airways
- Silver: Delta Air Lines
- Bronze: Virgin Atlantic Airways
Best Flight Experience to Mexico
- Gold: Delta Air Lines
- Silver: American Airlines
- Bronze: Continental Airlines
Best Flight Experience to the Middle East
- Gold: Emirates Airlines
- Silver: Etihad Airways
- Bronze: United Airlines
Best Private Jet Service
- Gold: Delta Private Jets
- Silver: NetJets
- Bronze: Marquis Jet Card
|
» back to top
5 Ways to Avoid an Airline Emergency
 Many executive travelers travel so often, that they have no fear of flying. But what if an emergency situation occurred? Would you know what to do? While the probability of being killed on a single flight is approximately one in 9 million, according to www.planecrashinfo.com, there’s no danger in doing what you can to avoid an emergency. Here are 5 things you can do to help avoid an airline emergency.
- Try and book non-stop flights. While plane crashes are rare, most accidents occur during takeoff and final approach/takeoff. So logic dictates that one lowers the odds of being involved in a plane crash by lowering the number of takeoffs and landings one sits through. When possible, book nonstop, direct flights instead of flights with legs— that way you’re only taking off and landing once per flight.
- Sit in the back of the plane. Really. This may be uncomfortable to think about, but if a plane is going down, it’s probably going down nose first. According to a study by Popular Mechanics magazine that compared 20 commercial jet crashes, rear-seated passengers had the highest average survival rate. That should be enough proof to book your seat in the back of the plane. Another good reason: you’ll be near the bathroom.
- Pay attention to the flight attendant briefing. One of the simplest things you can do to increase your safety on a plane is to pay attention to the flight attendant briefing at the beginning of each flight. Studies have shown that people who are mentally prepared for a disaster such as a car accident or plane crash have a greater chance of survival. Also, familiarize yourself with the safety instructions usually located in the pocket in front of each seat. The time to learn how to use an oxygen mask is not when you need to use one!
- Know where the exits doors are located. In the event of a plane crash, exiting the plane quickly is a key factor to surviving the crash. After boarding a plane and once seated, look around and make a mental note of where the exit doors are, both in front and in back of where you are sitting. It’s not paranoia—just useful information to know just in case. Also keep in mind that if you are seated in an emergency exit row, you must be willing and capable to help others exit before yourself.
- Keep your seat belt fastened throughout the flight. Even if the "no seatbelt required" light flashes on, it’s a good idea to keep your seatbelt fastened for the duration of the flight. Even the pilots do not always know when rough clear air turbulence (CAT) will occur, so stay buckled up—it could save you from getting thrown out of your seat.
» back to top
6 Ways to Save Money on Summer Travel
 Summer travel season is about to get into high gear, and with gas prices and airfares what they are, many people are rethinking their vacation plans, or opting for a local "staycation" instead. Before you scrap your getaway idea, consider these 6 ways to save money on summer travel.
- Stop & Shop Gas Rewards. Now, when you use your Stop & Shop card, you can earn points, called Stop & Shop Gas Rewards, that save you money on gas. For every dollar you spend at Stop & Shop, you earn a point on your card. For every 100 points you earn, you save 10¢/gallon on gas. Visit stop&shop.com for details and terms and conditions.
- Get creative and don’t follow the crowd. If you're just looking to get away, but don’t have a destination in mind, think about where most people go during the summer months, then plan to go elsewhere. During the summer months, Aruba offers 30 to 40 percent off normal hotel rates. You can also find some great summer discounts in Las Vegas, where the temperate averages around 100 degrees. Just plan on drinking lots of water and hanging out in many air-conditioned hotels and casinos.
- Depart and return mid-week. Weekends and holidays are traditionally peak fly times, so booking your flights mid-week is a smart way to save. Tuesday or Wednesday departures and returns are generally the cheapest flights. If possible, fly during the first two weeks of June or the last two weeks in August.
- Consider a one-stop or layover. Non-stop flights during daytime hours are most expensive, so be flexible to flying late, overnight or early in the morning to get better fares. Also, consider a layover in a less popular city—you could save money on the second leg of the flight out of a smaller, less busy airport.
- Kayak.com. You may not have heard of it yet, but Kayak.com is quickly becoming one of the most popular travel research sites on the web. Using metasearch technology, Kayak searches more than 200 travel sites to find the best deals on airfares, hotels, car rentals and cruises. You can even set alerts and have them sent to your cell phone or app.
- Pay your baggage fee online. In an effort to create revenue, most commercial airline companies now charge a fee to check a bag. Jet Blue allows one free bag on domestic flights, but they're the exception. Baggage fees have become the bane of many travelers, but there is a way to beat the system—pay your baggage fee online, ahead of time. Fees change regularly, so check www.airfarewatchdog.com for the latest check bag fees on major U.S. carriers.
- Hire Hoyt. With gas prices hovering around $4.00/gallon, hiring a Hoyt limousine to take you to and from the airport may be more cost effective than you think, especially as an alternative for paying for extended parking while you’re away. For rates, call 1-203-966-LIMO (5466) from Connecticut or toll-free at 1-800-342-0343.
» back to top
The Great New York City Limousine Getaway
 Whether you’re busy working through the summer or need to stay local for the kids (or both), New York City offers a wealth of fun and exciting summertime events—and great limousine getaway ideas! Here's a list of upcoming events in the Big Apple. Most of these wonderful cultural events are free, so consider hiring Hoyt to take you there and home in safety and style.
- Bryant Park Free Events. From yoga to word poetry to "Fun in the Sun with Clifford," Bryant Park is a cultural oasis for the people of New York City. Bryant Park’s 2011 event schedule offers many free and diverse events all summer long. For event dates and descriptions, see Bryant Park.org.
- Central Park SummerStage. For more than 26 years, SummerStage has been a Central Park summertime tradition. This year, the New York City’s largest free performing arts festival features live performances from many genres, including urban pop, hip hop, Motown, Latino dance pop, traditional Turkish and more. For upcoming SummerStage events, visit SummerStage.org.
- Girls Night Out New York City. Get ready to get pampered at Girls Night Out New York City: three days of delectable fun, fashion and food. And don’t even get us started about the Goodie Bags! June 22 – 24, la.venue & Terminal Stores, 269 11th Ave. W. 27th & 28th Sts. New York City, 10001. For information and tickets, go to sheckys.com.
- Yankees and Mets Baseball. What is summertime in New York without a trip to Yankee Stadium or Shea Stadium? Baseball season is in full swing, so now’s the time to catch some Yankees tickets or Mets tickets. Bring your friends or clients to and from the game in style with Hoyt.
- The Metropolitan Opera Summer Recital Series. In addition to Met's baseball, there’s a lot going on at The Met. For the third year in a row, the Metropolitan Opera, in conjunction with the City Parks Foundation will feature six free concerts from July 11 to July 28. The concerts will take place at the Central Park SummerStage at 8 p.m. and feature soprano Angela Meade, mezzo-soprano Jennifer Johnson Cano, and tenor Dimitri Pittas. Don’t miss this true gem of New York City summer culture. For details and dates, go to metoperafamily.org.
- Restaurant Week 2011. Embrace your inner foodie during NYC Restaurant Week 2011! This year marks the 20th anniversary of the celebration of New York’s culinary variety, quality and hospitality. It is a must-not-miss chance to sample some of NYC’s best restaurants without breaking the bank. July 11 – 24; lunch $24.07, dinner $35.00. For details, visit nycgo.com/restaurantweek.
» back to top
The New Airline Passenger Bill of Rights, and What It Means To You
 Frequent business travelers, take heart. On April 19, 2011, the U.S. Department of Transportation (DOT) ruled in favor of the Passenger Bill of Rights, a new set of rules that airlines must follow regarding passenger comfort level, transparency of information, the handling of consumer complaints and other quality-of-travel issues.
Overview of New Airline Travel Rules
The Passenger’s Bill of Rights unequivocally states what the airlines must do to help ensure the quality of travel and consumer rights of their passengers. Here is a brief overview of some of the DOT's new rules for the airlines:
- Passenger complaints—must be responded to within 24 hours, and resolved within two weeks
- Tarmac delays—Have systems in place so that in the event of a long delay, no plane is on the tarmac for more than three hours without being connected to a gate.
- Notify of delays—Notify passengers of known delays within 10 minutes via public announcement or the plane’s loudspeaker.
- Food, water and facilities—In the event of a delay, provide passengers with food, water and lavatory facilities.
- Elderly, disabled or special needs passengers—Be able to move passengers to another gate or airport, if necessary and establish procedures to reunite them with their baggage.
- Fee transparency—make the lowest fare information, cancellation policies, frequent flyer program requirements, etc. available and update them frequently.
- Bumped or delayed passengers—Passengers bumped or delayed more than 12 hours will be compensated with 150% of the ticket price.
- Non-airline advocates—Establish a Passenger Review Committee made up of non-airline advocates who would be able to review and investigate formal complaints.
Industry Worry over Airline Restrictions
The new rules are the result of years of grassroots lobbying efforts by the Flyer’s Rights Movement—everyday people tired of feeling taken advantage of by the airlines. FlyersRights.org, the largest consumer advocacy group in the country, was instrumental in the movement. The Passenger’s Bill of Rights also passed because of concerned advocates and willing listeners in the Department of Transportation and U.S. government, including President Obama and U.S. Secretary of Transportation, Ray LaHood.
Airlines were concerned about the DOT’s new airline restrictions, particularly the Three Hour Rule that requires airlines to release passengers if a plane is stuck on the tarmac for more than three hours.
The concern, according to the airlines, was that the rule would actually cause more cancellations—perhaps to avoid the hassle of disembarking passengers and follow-up complaints. On the contrary, the new rules are showing to improve airline efficiency and reduce cancellations.
For detailed information about the Passenger’s Bill of Rights, go to the U.S. Department of Transportation’s Aviation Consumer Protection and Enforcement page.
» back to top
5 Things to Know About Hiring a Limousine
 When hiring a limousine, choosing the right chauffeur and limousine company could be the difference between an enjoyable experience or a nightmare on wheels. Like any service, there are things you should think about before you make your decision.
Hoyt Livery has been providing quality limousine service to travelers in and around Fairfield County, CT for more than 24 years. In that time, we’ve spoken to many customers and answered a lot of questions. Here are some things to think about before you book, to help ensure that you have an enjoyable limousine experience.
- Know your budget. First, know how much you have to spend on a car. But don’t choose a limousine service just because it's cheap. This may work when booking a coach flight—but not with a limousine service. There are other factors to consider, such as company’s reputation, years in business, toll and tipping policy, condition and maintenance of the cars, and hourly minimum to rent a vehicle.
- Research the company. Do some research—read some websites, or call up the company. How long have they been in business? Can they provide any testimonials? Does the company’s insurance policy also cover passengers? Are they members of the National Limousine Association?
- What kind of car do you want? All limousines are not alike. Some are bigger and more "bling" than others. Are you traveling alone or with a party of people? This, along with your taste and budget, will help determine the kind of limousine you want, whether it’s a regular town car, a standard stretch limo or a specialty Hummer or Mercedes. Ask the company about the quality of their cars. If you have a certain limousine in mind, make sure the make and model is indicated in your reservation or contract.
- Ask about the chauffeur. This is an important one. With some limousine companies, their drivers are not employees of the company—they are sub-contractors hired to pick you up at a given time. For quality and your safety avoid these types of limo companies. It’s best to make sure that the chauffeur who will be driving you is an actual employee, and has been trained, licensed and insured by that company. Also, make sure that he or she is an experienced driver and knows the area roads and routes. When you make a reservation, consider sending your itinerary to the driver ahead of time with your correct address and time for pickup.
- Know what’s included in the agreement. Like any purchase, buyer beware. Know and understand the terms and conditions when you rent a limousine. Is there an on time guarantee? Does insurance cover passengers as well as the chauffeur? Are tips and tolls included or are they extra? (It is standard to tip a deserving driver.) Are the cars equipped with the latest GPS technology? What about amenities, such as snacks and champagne. Is this included in the price of the car, and will they be in the car when it arrives? Asking the right questions ahead of time will help ensure an excellent experience with your limousine and chauffeur.
Whether you’re planning your wedding, a night out with friends or a last-minute trip to the airport, Hoyt is available 24/7 to assist you with a fleet of 60 quality limousines and our own employed staff of 43 licensed chauffeurs. Call us today at (203) 966-LIMO (5466) or toll-free at 1-800-342-0343.
» back to top
Riding in Style—The History of Limousines
 Since the early 1700s, people of privilege have been driven around in luxury. From the gilded horse-drawn carriages of the 18th century to the luxury limousines of today, here's a brief history of how high-class transportation developed through the years.
Little-Known Limo Facts
The word "limousine" is derived from the word Limoges, a town in the Limousin region of France where the first limousine came from. The original limousines were horse-drawn carriages and the carriage drivers wore large cloaks called limousines to protect them from wind and rain. Carriages with covers only over the rear seats came to be known as limousines, and over time, the term was used to describe automobile limousines as well. What sets apart a limousine from other transportation vehicles such as carriages is the fact that the driver is in a separate compartment from the passengers.
Evolution of the Stretch Limo
Following the invention of the automobile, cars were soon the vehicle of choice for high-class transportation. The first stretch limousine was invented in 1928 in Fort Smith, Arkansas. Famous big bands of the era such as The Benny Goodman Orchestra used stretch limos to transport band and equipment. As more big bands used the stretch limos on tour, they became known as "big band buses."
The late 1920s were the beginning of Hollywood's Golden Age, The Hollywood film industry naturally fell in love with limos, and the stretch sedans were soon being used to transport famous actors, actresses and other industry notables around the town. The public became aware of them through film as well as being treated to newsreels of the iconic images of Rudolph Valentino, Greta Garbo and others emerging from their limousine onto a red carpet at a glamorous Hollywood premier. The 1930s and 40s saw limousines become more plentiful in society and regular people—not just the rich and famous—were able to hire "Airport Stretch Coaches" to get to and from the airport.
You’ve Come A Long Way, Baby
The luxury limousines of today are a far drive from the bumpy carriages of the 18th century. Like high-end apartments on wheels, the custom Cadillacs and Hummers of today offer everything from wet bars to flat screen TVs with satellite channels. While limousines are still ubiquitous with the rich and famous and government officials, many people hire them for everything from a prom to sightseeing or a special, worry-free night on the town. As drinking and driving awareness has increased and DUI laws have become harsher, limousines are a safe and affordable way to have fun and ensure the safety of a group of people without the need for a designated driver. Next time you have plans, consider a Hoyt limousine to transport you and your loved ones there and back in safety and style.
» back to top
Drive for Excellence—Why Hoyt Limousine Drivers are the Best in Fairfield County
 When you hire a limousine service, you expect a worry-free experience with a friendly, knowledgeable driver who knows his or her way around town and gets you where you need to be—on time and with a smile. But not all limousine companies and drivers are created equal. Here are some reasons why Hoyt’s drivers are exceptional, and why you and your loved ones are in good hands when Hoyt is behind the wheel.
Our drivers are our employees.
Some limousine services are merely "transportation brokers." That means that, upon taking a reservation, they hire a freelance driver who they may or may not know to pick the customer up, many without any regard for their experience, insurance status or the condition of the vehicle. Hoyt’s drivers are employees of the company, and your safety, comfort, and personal transportation requirements are always assured—guaranteed.
The Hoyt "Type."
Hoyt does not hire every driver that applies. The owners— Santo and Lynda Silvestro—specifically look for customer-oriented men and women to join their team of drivers and chauffeurs. Only neat, well-organized applicants with outstanding driving records, exceptional time management skills and a willingness to provide the highest levels of customer service are accepted onto the Hoyt team.
Rigorous Training Process.
Before an applicant is hired, he or she must undergo a rigorous interview, application process and background check. Once accepted, the driver must become licensed, insured and trained before taking any appointments, ensuring that all Hoyt limousine drivers and chauffeurs operate at the same consistent Hoyt Standard of Excellence.
State-of-the-Art Technology.
GPS systems and computers have changed the way limousine companies operate, and Hoyt uses cutting edge technology to geographically dispatch our fleet of limousines and town cars to ensure our limos take the best route possible, have the fastest response time and get where they're going on schedule.
 Family-owned for 24 years. Santo and Lynda Silvestro of New Canaan, CT purchased Hoyt Livery in 1987. Over the last 24 years, they have built Hoyt Livery to more than 35 employees and 50 luxury limousines, Town cars and SUVs. More importantly, they have created "The Hoyt Experience," first-rate service that includes "Meet and Greet Service" and optional VIP Security. Hoyt’s dedication to their customers and "The Hoyt Experience" is reflected in the company's high levels of repeat and referral bookings.
24/7 Customer Service. When you call Hoyt, you won't be referred to a call center. The company's friendly reservationists are available 24 hours-a-day, seven-days-a-week. Hoyt's car service is available 365 days-a-year and usually within three hours notice. Additionally, Hoyt's owners, Santo and Lynda, are available and talk regularly with customers about every aspect of the business. They encourage customer feedback and welcome e-mails.
Find out why discerning people in Fairfield County and the New York tri-state area call Hoyt for their limousine needs.
» back to top
Luxury For Less: How To Save Money On Hotels
 Whether you’re traveling for Spring Break, or your company's got you traveling, sooner or later, you’ll need to reserve a hotel room for vacation or business. What's the best way to book? How do you find the best deals? Avoid less-than-desirable locations? Some due diligence ahead of time can save you a lot of money and aggravation and get you the best room for your buck. Here are some of the secrets of savvy trip planners.
First, Read Reviews Online
Hotel research starts online. After you’ve found a couple of hotels located in the area where you want to stay, do a Google search with the name of the hotel, followed by the words "reviews" or "complaints." Read about people’s objective experiences—not just the marketing prose of the hotel company. Was the hotel clean? The staff friendly? Were bed bugs or cockroaches running the joint? Unsightly stains on the bedding? If so, someone surely complained about it online, and you should know before you book. Other good travel Websites for researching hotels include Hotels.com, Expedia.com, Orbitz.com, Hotwire.com, Cheaptickets.com and Kayak.com.
Next, Compare Prices Between Sites
Once you’ve decided on the hotel you want to stay at, compare room rate prices between multiple aggregate travel sites mentioned above, such Hotels.com or Orbitz.com. Also, don’t forget to investigate the hotel's own website. Just like airline sites, hotel sites will sometimes feature special deals that aren’t advertised on other travel sites. Once you’ve found a good rate for a room online—or at least know what the rates are averaging—call the hotel before you book. You can definitely find good deals online, and many travelers opt for the convenience of online booking, but you could be missing out on some deals and options that result from calling the hotel. Here’s why …
Finally, Pick Up the Phone
When you call the hotel and talk to someone at the reservation desk, you become more than a number online. Hopefully, the person is friendly and knowledgeable (if they’re not, that’s good to know up front), and you can ask specific questions about the hotel and room you’re interested in. Do you want a room with a view? A king or queen sized bed? Do you require a bathtub, not just a shower? Does the hotel offer a Continental breakfast with juice, coffee and donuts, or is it a full breakfast?
Ask about any special discounts for business travelers. Are there special deals during the week, when many rooms are empty? Also, take advantage of your AAA and AARP membership, which can lead to additional special discounts. Some online travel and hotel sites will fail to mention that they offer them, and you could miss out on even deeper discounts.
Other Things to Remember
Caveat to calling: Try to avoid calling the hotel’s national reservations line. These people are not onsite and usually don’t know what’s going on at the hotel and around town, such as a wedding or big convention. When is the "on" and "off" season? Is Spring Break or a national sales conference going on at the hotel? You’ll probably want to avoid booking during big events as they drive up room prices and can be noisy and crowded. A reservation specialist at the hotel will know what’s going on and can be more creative with your reservation.
Lastly, if you’re a frequent visitor and fan of the hotel, let them know! A sincere compliment can go a long way in the hospitality industry. But be careful with options like "romantic getaway packages." These can cost hundreds of dollars over the normal room rate for added amenities like a bottle of wine or "free spa products/toiletries." Ask the hotel about the specifics to find out if it's worth it.
» back to top
10 Evening Getaways (And Great Reasons to Take a Limo!)
It’s been a long, cold winter, but thankfully, springtime is a matter of weeks away. Getting the itch to go out? A night on the town is the perfect remedy for winter cabin fever. Here are 10 things to do in and around Fairfield County during the month of March—and great reasons to hire Hoyt to take you there and back in style!
March 8 to March 21: Triple Espresso: A Highly Caffeinated Comedy
This high-octane comedy offers up a magic act, miming and classic song references for an all-ages comedy treat.
Where: Nelson Hall, 150 Cook Hill Road, Cheshire, CT
Time: 7:30 p.m.
Cost: See website for details
Information: (203) 699-5495 or www.nelsonhallelimpark.com
Through March 16: She Loves You: A Beatles Tribute
Take a trip back to the revolutionary '60s as host Ed Sullivan guides you through the life and music of The Beatles. Featuring classic footage and Beatles music.
Where: Downtown Cabaret Theatre, 263 Golden Hill Street, Bridgeport, CT
Time: See website for details
Cost: $15.50 - $39.50
Information: (203) 576-1636 or visit www.dtcab.com
March 17: The King’s Singers
The regally named King’s Singers a cappella men’s choir graces the hallowed halls of the cathedral at Jorgensen.
Where: 2132 Hillside Road, University of Connecticut Campus, Storrs, CT
Time: 7:30 p.m
Cost: $28 - $30
Information: (860) 486-4226 or www.jorgensen.uconn.edu
March 18: Pat Benatar Live
Grammy Award and American Music Award-winning vocalist Pat Benatar rocks Foxwoods with hits such as "Love Is A Battlefield," "Promises In the Dark" and "Shadows Of The Night."
Where: MGM Grand Theater at Foxwoods Resort Casino, 39 Norwich-Westerly Road, Mashantucket, CT
Time: 8 p.m.
Cost: $30, $40, $50
Information: www.foxwoods.com
March 18 and 19: "The Spanish Guitar"
The Spanish Guitar has been hailed as the Latin equivalent of Riverdance and Celtic Women, but with a lot more spice.
Where: 2132 Hillside Road, University of Connecticut Campus, Storrs, CT
Time: 7:30 p.m
Cost: $28 - $30
Information: (860) 486-4226 or www.jorgensen.uconn.edu
March 25: Bret Michaels, Foxwoods Resort Casino, Mashantucket
The star of the "Rock of Love" reality show brings his solo band to Foxwoods for an evening of Poison hits, classic rock covers and a sincere appreciation for his fans.
Where: MGM Grand Theater at Foxwoods Resort Casino, 39 Norwich-Westerly Road, Mashantucket, CT
Time: 8 p.m.
Cost: $30, $40, $50
Information: www.foxwoods.com
March 26: Orchestra New England: Soiree
Witness some important musical events in Los Angeles in the 1920s against the backdrop of the music of Debussy, Mahler and others.
Where: United Church on the Green, Corner of Temple and Elm, New Haven, CT
Time: 8 p.m.
Cost: $20 - $35
Information: (203) 777-4690 or www.orchestranewengland.org
March 29 to April 3: "Next to Normal," Hartford
See the new play by the director of "Rent" and winner of the 2010 Pulitzer Prize for Drama and three 2009 Tony Awards.
Where: The Bushnell, 166 Capitol Avenue, Hartford, CT
Time: Tuesday-Thursday, 7:30 p.m.; Friday, 8 p.m.; Saturday, 2 and 8 p.m.; Sunday, 1 and 6:30 p.m.
Cost: $17 and up
Information: (860) 987-5900 or www.bushnell.org
Looking Ahead To April …
April 2: Carnevale Celebration
Welcome the return of Spring with a colorful night of food, live performance art, drinks and dancing.
Where: Port 'N Starboard, Ocean Beach, New London, CT
Time: 5:30 p.m.
Cost: $40 per person
Information: www.tvcca.org/news/carnevale.shtml
These are just a few of the exciting events coming up in our area this Spring. Enjoy the night out in style and safety by letting Hoyt do the driving.
» back to top
Ready for a Midwinter Getaway? Know Your Way Around Online Travel Sites
 This winter has been one of the Northeast’s coldest in 30 years. And with the record snow and ice, who among us isn’t ready to trade their snow shovel and ice pick in for a tropical drink and suntan lotion? The first stop on your trip down South is the Internet. While you’re probably familiar with online travel sites, here are some things to know to before you book.
When it comes to online travel sites most people go for the most familiar and heavily advertised sites. While these sites do occasionally offer good deals, it’s important to know that many of them do not include the smaller budget carriers in their aggregated searches.
Aggregation sites are like travel-themed versions Google. When you enter your travel specifications—flights, hotel room, rental car—the site scans its database for possible matches. But larger airlines sometimes exclude or block these aggregation travel sites from their short-term specials and incentive sales.
In many cases, the cheapest flights an airline offers are found only on the airline’s website. Why? Many people are loyal to one airline, especially due to frequent flyer mile programs, so the airlines are not necessarily in a rush to make their best fares open and available to the public. Also, some airlines reward their loyal customers with "first dibs" knowledge of their best deals.
So, what does this mean to your online deal hunting? The short answer is you shouldn’t rely on just one travel site to find the best deal. In most cases, the cheapest fare will be found using a combination of sites depending on your specific travel plans. Here are some more tips for navigating online travel sites.
- Research several travel sites and establish the baseline for airfare prices.
- Use Google search to find the budget airlines that aren't included in the aggregators, but that fly the route that you want.
- Visit the official sites of the major and budget airlines. Look for specials on the front page that wouldn't be included in the larger search sites.
- Tripeedo.com aggregates the travel aggregation sites, so you're able to see some fares that might have shown up on other sites.
- Consider flying on different days of the week or staying an extra day in a connecting 'hub' for better rates.
- Search all airports in a given city for best rates.
- Before booking, always call the airline direct before purchasing online to see if they can offer a better deal than what you found.
Flight booked? Hire Hoyt to take you to and from the airport in style and comfort. We'll help with your bags and get you there on time. Visit here for special airport rates.
» back to top
Celebrate St. Patty’s in New York City!
 St. Patrick’s Day is steeped in tradition, and there's no better place to be on March 17 than New York City. This year plan ahead, because even if you don’t have a bit of Irish blood in you, Manhattan’s bars, and of course the famed St. Patrick’s Day Parade welcomes you. Here's a brief history of the Parade and where to toast your inner Irish. Sláinte!
250th St. Patrick's Day Parade
New York’s first St. Patrick’s Day Parade took place 249 years ago on March 17, 1762—14 years before the Declaration of Independence. That parade, celebrated by Irish soldiers serving in the British Army, is believed to be the first ever recorded. It continues today to be held in honor of St. Patrick, the patron saint of Ireland and the Archdiocese of New York. Today, it is considered the most famous New York parade, and is the largest parade in the world with approximately 150,000 participants and 3 million spectators.
This year’s Parade takes place on March 17 with Mary Higgins Clark as Grand Marshal. The Parade starts at 11:00 a.m. on 44th St., as clan by clan moves its way up Fifth Avenue past St. Patrick's Cathedral at 50th Street all the way up past the Metropolitan Museum of Art and American Irish Historical Society at 83rd Street to 86th Street, where the parade finishes around 5:00 p.m.
St. Patty’s Pub Crawl
If you’re the bar-hopping type, there are myriad pub crawls to participate in throughout St. Patrick’s Weekend. The St. Patty’s Pub Crawl touts itself as the world's largest with a three day, five mile pub crawl, 100 bars and thousands of green-beer enthusiasts. Registration is at Village Pourhouse Restaurant Row at 366 West 46 St. For information and tickets, visit saintpattys.com
For a list of other parades throughout the tri-state area, click here.
» back to top
Local Cures for the Midwinter Blues
 The holidays are over and a long, cold winter is in store. What’s there to do in Fairfield County to avoid the midwinter blues? Thankfully, plenty! We are fortunate enough to live in one of the most culturally rich areas of the country. Here are some cabin fever cures for your kids—and you.
What: "Kids’ Stuff: Tracing the Lives of Children Through Their Possessions circa 1800 – 1950"
Where: The Stamford Historical Society.
When: Now through Feb. 28
What did children play with before cell phone apps, Wiis and Xboxes? Head over to The Stamford Historical Society to find out. "Kids’ Stuff: Tracing the Lives of Children Through Their Possessions circa 1800 – 1950" is a fascinating trip back in time at the toys and clothes of childhoods past. From antique rocking horses to early kids games, you and your children will get an up-close glimpse of what children played with really "back in the day!" Donation requested. For hours and information, go to www.stamfordhistory.org or call (203) 329-1183.
What: Meerkat Exhibit
Where: Maritime Aquarium, Norwalk
When: Now through Feb. 28
Remember Meerkat Manor? Well, these fascinating members of the mongoose family have hit the road and made a stop at the Maritime Aquarium in Norwalk. The Maritime Aquarium habitat offers an up-close look at six sibling meerkats— originally from the Hogle Zoo in Salt Lake City, Utah—and their above- and below-ground behavior. Extra cool for kids: a viewing bubble so children can stand up in the middle of the action. The Maritime Aquarium also presents its "2010 Festival of Lighthouses Contest," featuring hand-crafted lighthouses of various materials, through Jan. 17. For admission, hours and other information, go to www.MaritimeAquarium.org or call (203) 852-0700.
What: Madeline and the Bad Hat
Where: The Ridgefield Playhouse
When: Jan. 22, 11am & 2pm
ArtsPower’s Madeline and the Bad Hat, an original musical based upon the much-loved book, captures the blithe yet touching spirit of Ludwig Bemelman’s Madeline series. It traces the adventures of a young Parisian girl who — despite starting off on the wrong foot with a mischievous new neighbor — eventually learns that first impressions aren't everything. www.ridgefieldplayhouse.org
What: The Emperor’s New Clothes
Where: The Warner Theatre, Torrington
When: Feb. 26 - 27
Based on the classic fable by Hans Christian Andersen, this fresh adaptation of the beloved play is a cautionary tale about the perils of vanity and greed. A tailor promises a narcissistic Emperor a new suit of clothes, made of only the "finest materials. "The Emperor is subsequently surprised when a child exclaims, "He's not wearing any clothes!" For location, hours and admission, visit www.warnertheatre.org or call (860) 489-7180.
Let Hoyt Take You There
For a really stress-free midwinter break, hire Hoyt to drive you and a loved one — or your whole family—to your destination, and back home again. Whether you need a large Suburban to take your whole family to the airport for a mid-winter break vacation, or taking a road trip to a local ski spot, travel in style in one of Hoyt's luxury Chevy Suburbans. We’ll even help with the car seats and luggage. Call or email today for special midwinter rates.
» back to top
Romantic Restaurants—Perfect for Valentine's Day
 A reminder that Valentine's Day is Monday, February 14. The holiday that celebrates love, chocolate and all things pink and red is a great time to reconnect with your loved one, as well as do something fun and flirty to shake off the wintertime blues. Westchester and Fairfield County offer a wide array of romantic restaurants that provide a perfect Valentine's Day atmosphere. Here are some of the best. Make your reservations soon and remember: Hoyt can take you there and back in style.
Melting Pot, White Plains
How do you spell love? F-O-N-D-U-E. The Melting Pot is a popular White Plains fondue eatery that offers a four-course Valentine’s Day menu. Each couple receives a complimentary gift. Call soon, as it books up early. To make a reservation, call (914) 993-6358 after 12:00 p.m. or visit the Melting Pot online. www.meltingpot.com
Le Chateau, South Salem
This beautiful French restaurant offers a full Valentine's Weekend schedule, including dinner and dancing, Valentine’s Day Lunch and a wine tasting dinner. To make a reservation online, go to Open Table. www.opentable.com. You may also call (914) 533-6631, www.lechateauny.com or email banquets@lechateauny.com.
Skyline Cruises, Norwalk & Stamford
Skyline Crusies’ fully climate controlled luxury yacht featuring exquisite cuisine and a DJ that sets the right romantic tone provides the perfect venue for a romantic Valentine evening. A cruise around Manhattan with the moving panorama of the skyline is a perfect setting for dining, dancing, and romancing. The Valentine’s Day cruise leaves from Norwalk and Stamford, in addition to it&rss other New York ports. But hurry, they usually sell out for their special holiday events. www.skylinecruises.com
A Cake Worthy of the O List
Here’s food for thought: Instead of going out to a fancy busy restaurant on Valentine's Day, make a meal of you and your mate's favorite "comfort foods," and serve something deliciously decadent for dessert.
Rockland County's Carousel Cake's makes "Oprah Red Velvet Cake," so-named because it is consistently "one of Oprah's favorite things" on her O List in Oprah Magazine.
The rich, smooth red velvet cake retails around $40, with a portion going to the American Heart Association. To order, go to Order Carousel Cakes www.carouselcakes.com, call (866) 659-2253 or visit these Westchester County stores:
- Cherry Lawn Farms, New Rochelle (914) 632-1850
- Lords' Farm, Mamaroneck (914) 777-1108
- First Stop Café, Tuckahoe (914) 779-4411
- DeCicco's Food Market, Pelham (914) 738-1377 and Ardsley (914) 813-2009
- Rye Ridge Deli, Rye Brook (914) 937-2131
Some Cozy Corners
Here's a quick list of "cozy corners" recommended by The New York Times:
» back to top
Fly the Less Stressful Skies
 It’s no surprise Christmas and New Year’s are the busiest flying times of the year. College students from across the country are heading home for Christmas break, and the rest of us are making our sojourn to see distant family and friends. While the holidays are supposed to be the “most wonderful time of the year,” they can also be the most stressful—at least at the airport. But there are ways the knowledgeable traveler to cut down on lines and wait times. Here are some tips for making your holiday trip less stressful, and even enjoyable.
Research flights and hotels online. Booking your flight, hotel and rental car online is a safe and convenient way to book your travel plans at a fair price. Many online travel sites are simply “brokers,” that hunt among different airlines, rental car companies or hotels for the best rates. Start looking a month or two ahead of time, and be ready to book when you look though, because the best offers don’t last, and can be gone within hours or even minutes of being posted.
Avoid connecting flights, if possible. Some people will opt for a lower airfare in exchange for one or more connections. This can be a tricky strategy during the holidays, since so many people are trying to make connections. If you can afford it, book a flight with zero connections. If not, book them with plenty of time between flights as weather, air traffic, crew connections and other factors affect airline schedules.
Avoid peak travel days and times. During the peak travel season, the day before and after Thanksgiving, Christmas and New Year’s are usually the busiest days to travel. If possible, avoid those days altogether and fly several days before or after the holiday. If you don’t have much choice, fly early in the morning for fewer delays—afternoon flights tend to incur more delays and cancellations. Or, consider the red eye and fly overnight, between 10 p.m. and 6 a.m.
Fly on the day of the holiday. Another way to avoid peak fly times is to fly on the day of a holiday. Most people want to get where they are going and arrive before the festivities begin, which is why Christmas Day and New Year’s Day are both better times to fly. Another bonus: By arriving on the day of, you may avoid some of the stress leading up to the holiday event.
Consider alternative airports. All three major NYC-area airports—LaGuardia, JFK and Newark—made a recent Top 10 list of the worst airports for average wait time on security lines, on-time performance and tarmac-delay nightmares, according the New York Daily News. Consider smaller alternatives like Westchester County Airport in White Plains, NY or Bradley International in Windsor Locks, CT.
Shop online and ship gifts ahead. Once your flight is book, head to the post office and mail gifts to your destination ahead of time. You’ll have to pay shipping, of course, but you’ll save on extra baggage fees and negotiating that giant dinosaur through security check. An easier option, shop online for gifts and have them delivered to your destination. Gift-wrapping is available through many websites.
Carry on or check ahead online. One way to save time in line is to bring carry-on luggage only. While others are waiting in the check baggage line, you’ll be walking to the security gates. Each person is allowed one carry-on suitcase for the overhead compartment, and one under-the-seat bag, such as a laptop case or backpack. Remember, gifts may not be wrapped when going through security, so pack some festive gift bags and bring them with you to avoid any gift wrapping hassles. If carry-on is not an option, check your bags on the airline website before arriving at the airport. Don’t forget the 3-1-1 Rule for carry-on luggage: 3.4 ounce bottles or less; placed in 1 quart-sized, clear, plastic, zip-top bag; placed in 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring.
Print your boarding pass the day of. Most airlines allow you to check in and print your boarding pass from their website up to 24 hours ahead of your flight. This allows you to stand on the “boarding pass” line at the baggage check counter, or go directly to the security check in if you have carry-on bags only.
Get to the airport as early as possible—at least two hours ahead of your boarding time (not flight time), if not more. If you don’t plan on printing out your boarding pass ahead of time, take advantage of the boarding pass kiosks at most check in gates. They will save you time online, and most gate employees are happy to help you get your pass. Have a credit card on hand with a name that matches the name on the reservation.
Know what to expect at the gate. As the backlash against passenger pat-downs and full-body scans gains momentum—remember “National Opt-Out Day” at Thanksgiving?—it is unclear how much, if at all, the controversial practices will delay security check ins. To get through the gate as efficiently as possible, have your driver’s license and boarding pass in hand, remove metal jewelry, loose change, shoes, belt, jacket, cell phone and PDA and place them in the plastic bins, and open and remove your laptop. Remember to remain patient and polite—you don’t want to upset a TSA agent. Also, bottled water is not allowed through security, so wait to get to the gate to buy water, coffee and other snacks.
You’re on Mother Nature’s schedule. Sometimes, no matter how prepared you are, Mother Nature reminds us how all powerful she is. When it comes to flying, a bad snow storm in Chicago can cause a domino effect that delays flights in Miami. If you and your loved ones are stuck, try and make the most of it. Most major airports have several (pricey) restaurants and snack bars, so relax, have a good meal and enjoy the “captive” family time. But don’t stray too far from the gate: Flight times and even gates changes can happen in an instant, so keep your eyes and ears open.
Hire Hoyt to drive you to the airport. Traveling is stressful enough without having to worry about expensive long-term parking that’s often hard to find, and getting your luggage from the car to the gate. Hire Hoyt Livery to get you to the airport on time and stress-free. We’ll drop you off at your airline’s entrance, just a few steps from the check in gate. Call today for rates and make your reservation.
» back to top
Yes, You Can Take a Vacation
Ah, the freedom of being your own boss. Among the reasons why small business owners decide to go for it on their own, the ability to make your own schedule is one of the most appealing. But, along with the freedom of owning your own business is the reality of being an entrepreneur: the long hours; the responsibility; the accountability.
With all that falls squarely on their shoulders, many business owners feel uneasy about taking a vacationAccording to an OPEN from American Express Small Business Monitor 2007 survey, owners worry most about jeopardizing a major client account by being away from the office.
Among the top concerns of business owners with regard to vacations:
- Fear that an important client or customer will receive inadequate service,
- Missing an important new business opportunity,
- Poor judgment calls their staff might make, and
- Who will manage the business in their absence?
While these concerns are valid, it is important to your physical and mental health to take a break and re-energize yourself — you’ll return with renewed creativity and vigor. So, go ahead and plan your vacation, keeping these tips in mind to make your get-away smoother:
- Notify clients in advance and be sure that they have your contact information if they need to reach you. Be sure to ask if there’s anything you can handle before you leave.
- Prepare your employees by discussing potential scenarios that may arise and how they should handle them.
- Ask a trusted colleague to cover for you.
- Combine work and play by adding a few days of vacation to out-of-town business trips.
For business owners who are uncomfortable taking off for an extended period, there are ways to reward yourself while staying close to home.
- Enroll in a fun continuing education course to break the monotony of work. Focus on activities that require participation, like cooking, repair work, or sailing.
- Visit points of interest in your city. Look into the exhibits at your local museum, visit an historic landmark or check into a nearby bed and breakfast and enjoy a peaceful night away.
- Get out of town for just a day. A day-trip or overnight can do wonders to help you relax and re-charge. Plus, you’ll be less tempted to stop by the office if you’re a few hours away.
» back to top
Shop the City in Style and Comfort
 This holiday season, there’s no need to dread shopping in the City, with its crowded streets, long lines and packed stores. In fact you can enjoy it more than ever by hiring Hoyt to take you to, from, and anywhere within Manhattan for a festive day of shopping and sightseeing.
Imagine the anticipation you and your shopping companions will feel awaiting your limousine to pick you up for day of shopping and fun in the Big Apple; a relaxed smile on your face as you cruise down the FDR or West Side Highway. (Yes, that is possible!) The City is aglow in holiday splendor as you turn on Fifth Avenue and head to the spectacularly decorated Saks. When it’s time for lunch, easily dash to your favorite restaurant, whether it’s located on the Upper West Side, or down in the Village. There’s no need to schlep your bags, because your driver’s there to assist you, and safely watch over them. Take in as many sights and stores as you’d like, and finish off the evening with dinner, a show or concert. You may be tired from a full day of shopping, but you’ll relax comfortably on your ride home, while your driver fights the traffic.
Here’s why Hoyt can offer you a holiday trip to remember:
- Affordability. With the rising cost of public transportation and taxis, or tolls, gas and parking, renting a limo to transport a number of people can be affordable when sharing the expense with a group. Hoyt’s rates are competitively priced, well worth the cost when you factor in the convenience and ability to get much more accomplished in the day.
- Convenience. Time is money, as they say. When you ride with Hoyt, you can multi-task--check emails, return phonecalls, read or get work done on your laptop. (Or you can just relax and enjoy the time in the company of your friends!) While you’re doing your shopping, there’s no need to worry about lugging big packages in and out of stores. That convenience frees you if you’d like to jump into lines to see the store windows, grab a hot cocoa while looking at the Christmas Tree at Rockefeller Center.
- Peace of Mind. Your security is of utmost importance to Hoyt. Some limousine services are merely “transportation brokers”—upon taking reservations, they hire freelance drivers, without any regard for experience, insurance status or vehicle condition. Not so, with Hoyt! Our drivers are our own employees and each driver goes through thorough background checks, are licensed and insured, and are trained to Hoyt’s exceptional standards. If needed, Hoyt also offers discreet VIP Security. Our chauffeurs are courteous, reliable and well-dressed, eager to open doors and help with your bags. When you hire Hoyt, you have peace of mind that not only will your shopping bags be secure, but you will be too.
- Options. Hoyt Livery owns and maintains a luxurious fleet of more than 50 impeccable vehicles, including corporate limousines, executive town cars, and of course, luxury stretch limousines. For larger groups, ask about our vans and Suburbans. All are on-site, well-maintained and available in as little as three hours notice.
- Fun! Admit it, as much as we’d like to get into the spirit of the holidays, it can be a stressful time of year, especially when dealing with crowded stores, stop-dead traffic, and streets filled with sightseers. With Hoyt doing the driving, you’ll avoid the stress of navigating, and you’ll be able to truly enjoy the experience of Christmas in New York.
» back to top
’Tis the Season for New York City
 Sure, the tri-state area can be crowded and hectic, but is there any place more festive and romantic than New York City during the holidays? From crisp fall walks along Fifth Avenue to skating under the tree at Rockefeller Plaza, ‘tis the season to see the City!
Here are some holiday highlights to see and do in NYC. This year, let Hoyt take you and your loved ones there and home in style for a fun, stress-free December to remember!
- The Big Balloon Inflation. Ever see a 50 foot Charlie Brown? Now’s your chance! On Thanksgiving Eve from 4 p.m. to 8 p.m., Macy’s inflates its enormous Thanksgiving Day Parade balloons. The fun starts around 4 p.m. on 77th & 81st Streets between Central Park West and Columbus Avenue.
- Macy’s Thanksgiving Day Parade. If you can brave the cold and crowds, you’re in for a traditional treat of giant balloon characters, amazingly detailed floats, the nation’s best high school marching bands, celebrities galore, and of course THE Santa. The 84th Annual Macy's Thanksgiving Day Parade begins Nov. 25 at 9 a.m. at 77th Street and Central Park West. For a good spot, be there around 6:30 a.m. and bring your gloves and hot cocoa!
- FAO Schwarz. Who can forget the piano scene at FAO Schwarz in the Tom Hanks film, Big? You and your kids will feel like kids again when you walk through the FAO doors at 767 Fifth Avenue at 58th Street.
- Holiday Train Show and Faire at Grand Central Station. Speaking of ageless classics, witness the awe-inspiring (and free) train set on display at the New York Transit Museum at Grand Central Station. Look up at the laser light show in the main terminal, and don’t forget the annual Holiday Faire in historic Vanderbilt Hall.
- The Holiday Train Show at The New York Botanical Gardens. Miniature trains pass through festively lit historic landmarks of New York in miniature, made from all natural materials, and the 250 acres of the Botanical Gardens are illuminated in the spirit. Running from November 21st to January 10th, this is a wonderful destination for children of all ages.
- Tree Lighting and Ice Skating Rockefeller Center. This year, the lighting of the Christmas tree at Rockefeller Plaza takes place on Tuesday, Nov. 30. The Norway Spruce is lit with 30,000 environmentally-friendly LED lights and is crowned by a Swarovski crystal star. Don some skates on the rink for a timeless holiday tradition.
- Radio City Christmas Spectacular. Since its first show in 1933, the Christmas Spectacular — starring the world-famous Rockettes — has become a New York City holiday tradition seen by more than a million visitors a year. The 2010 show runs until Dec. 30, 2010, so get your tickets soon!
- The Nutcracker at Lincoln Center. Tschaikovsky's musical masterpiece and George Balanchine’s choreography makes for one of the most timeless and enchanting shows of the season. And with the dancing children, mice and sweets and the growing tree, this classic becomes more beloved every year.
- New Year’s Eve in Times Square. According to organizers, an estimated one million people attend the ball dropping at the stroke of midnight in Times Square as billions watch worldwide. It’s truly the biggest party in the world, so you need to get there early and be prepared for the security. Let Hoyt take you there on time and safely home.
» back to top
Managing Mobile Employees
Thanks to wireless Internet, Smart phones and other mobile devices, employees are more mobile than ever. There’s a new paradigm in corporate America, and the benefits to companies are numerous: While business is no longer interrupted with time spent out-of-pocket, employers now gain increased access to their employees while they are on the road, and business travelers maintain contact with customers, vendors and associates.
With the flexibility this technology affords, many of Hoyt Livery’s executive clients are using their travel time more productively than ever — from accessing the company server en route to holding video conference calls from the back of a limousine. Here are some guidelines to help protect your company’s interests and keep mobile employees as well as remote workers, communicating effectively:
Effective Management
- First, establish priorities and overall objectives from the beginning. Set up clear remote-performance benchmarks. Then measure productivity, not activity. If expectations and performance goals are clear, it shouldn’t matter whether an employee works from 9 to 5 or midnight to 8.
- Ask your mobile employees to check in regularly for periodic updates and to maintain ties with the rest of the staff.
Responsibility and Security
- First and foremost, identify who is responsible for mobile devices and related expenses.
- Next, identify appropriate security programs such as anti-virus, encryption and authentication software you will need.
- Have a staff member or consultant continually examine the state of network security.
Network Support
- Choose a computer network support solution that can be managed without going to each workstation or server.
- A multiplatform network solution which will eliminate the requirement for multiple tools to cover support needs.
If you take the right steps early in the game, you will be able to reap the rewards and mitigate the risks of a mobile workforce.
» back to top
How to Identify and Reduce Your Employees’ Stress
Retaining talented employees is all the more important for small businesses, which arguably may have more to lose when a key employee jumps ship. Even if an overburdened employee stays on the job, stress can take a physical and emotional toll, manifesting in fatigue and poor eating habits among other things. Ultimately, these can lead to mistakes on the job and illness, none of which bodes well for productivity.
If you don’t think employee stress is affecting your business, think again. In a recent study by human resources consultant Watson Wyatt Worldwide, employees most frequently cited stress as the reason for leaving a company. That’s likely a surprise to employers, who didn’t identify stress as a top reason for turnover at all.
In the day-to-day business of running a business, it’s easy to miss signs of employee stress and overlook what you might be doing to exacerbate the problem. Here are some common contributors:
- A lack of understanding of job responsibilities and expectations
- Making unreasonable requests or demands
- Consistently expecting your employees to work extended hours
- Expecting your employees to be “connected” to the office at all times, through BlackBerrys® for example
Thankfully it’s never too late to turn things around—and it’s worth it. According to the study, when employees are satisfied with stress levels and work/life balance, 86% are more inclined to stay with their company (versus 64% when dissatisfied) and 88% are more likely to recommend it as a place to work (versus 55% when dissatisfied).
Here are some things you can do to establish a healthy environment:
- When interviewing candidates, be clear about the demands of the job. It’s better to lose a candidate who’s not well suited for the job than an employee you’ve invested time and money in.
- Respect your employees’ time off. Don’t expect them to check in on their days off.
- Conduct exit interviews and listen closely to the reasons employees give for leaving. Is there a chance your remaining employees feel the same way?
- Keep the lines of communication open. Be approachable and take your employees’ concerns seriously.
- Consider offering flexible schedules and other work/life benefits.
- Reward your hard-working, productive employees with or a day off, gift certificate to a spa, or another perk as your budget allows.
Ignoring your employees’ stress means risking loss of productivity, or worse, loss of valuable employees. Taking the time to improve your business’ work environment is a win for you, your employees and your bottom line.
“Playing to Win in a Global Economy,” 2007/2008 Global Strategic Rewards® Report and United States Findings
» back to top
Plan a Safer, Happier Holiday Party
As companies are beginning to plan for their annual corporate holiday events, it’s a perfect time of year to remind you to make sure you plan it to be as safe as possible. This includes providing your employees with a secure ride home at the end of the festivities so they don’t get behind the wheel themselves.
Holiday parties are a wonderful way for management to thank their employees for all of their hard work they do throughout the year. They provide some out-of-office levity, create a bonding opportunity with their co-workers, and can help build morale, too.
Although these parties are traditionally a company’s “event of the season,” they can also become a liability to management. It is often expected that holiday events feature flowing cocktails, however, concerned organizations also know they can lead to tragedy if employees get behind their wheels afterwards, endangering not only themselves, but others on the road.
Hoyt Livery’s “Night Out” service allows everyone to enjoy themselves without worrying about driving under the influence—and they will get home safely. This precaution gives an organization the assurance that drunk driving need not be an option—and sends a message to the employees that their management is concerned for their welfare.
Hiring a car service also limits a company’s liability if an employee is injured or harms another coming from your company-sponsored event. Organizations throughout the Tri-State area turn to Hoyt Livery as a responsible measure to keep employees safe from the dangers of drinking and driving. Contact us today for our special “Night Out Packages”—or forward this information to your company’s event planner.
» back to top
More Proof Business Travel is On the Rise
Last month, we reported that at the 2010 Annual National Business Travel Association Convention “the buzz of rebound was palpable,” and noted airlines reported improved second-quarter profits, and even hotels are “starting to dig” out. Now, surveys released just last week report that corporations “are willing to spend more on travel,” according to an article in the Los Angeles Times on September 19th.
Although companies are still not spending like they did before the recession, the International Air Transport Association released a report that indicated that corporations world-wide are willing to spend more on travel than they did last year, stating that “passenger traffic on first- and business-class seats was up 13.8% in July from the same month last year.”
An additional study from the Travel Leaders Group, a Minneapolis travel company, revealed that “63% of travel firm agents, managers and owners who were surveyed said business travel bookings for airline seats and hotel rooms were up as of August 30 compared with a year earlier.”
Even still, nearly 61% of the travel industry executives also said travel bookings “were either the same or below the rate of 2008.” Since a major percentage of the clientele we serve are business travelers in Fairfield and Westchester counties, we’re curious to know what you think. Has your own business travel picked up over last year, especially in the last few months? Please let us know and we’ll report our findings next month. Your answers will be kept anonymous.
» back to top
Business Travel Rebounds as Travelers Face Higher Costs
At the 2010 Annual National Business Travel Association Convention held earlier this month, the buzz of rebound was palpable. Domestic airlines report that sales are climbing steadily, with improved second-quarter profits. Even hotels are “starting to dig” out, according to an article in The New York Times’ Business Section on August 9th.
All this may not necessarily be good news for the business traveler however, as the airlines are realizing much of this profit through higher airfares, while at the same time due to consolidation and reduced number of flights, there are still fewer seats in the air. In fact, research from American Express reported that airfaires are “climbing towards prerecession rates” and are at the highest they’ve been since early 2008. Christa Degnan Manning, a research director with American Express Business Travel said, “With travelers on the road again, air suppliers have gained ground in pricing power, and the end of hotel rate drops is likely near.”
Although the travel industry is starting to rebound, companies are remaining diligent about keeping their employees’ travel budgets in line. Corporate travel departments continue to strictly enforce policies and negotiate with hotel chains for lower room rates, as they anticipate across the board travel cost increases.
Read more about the NBTA Annual Conference in the full article from The New York Times
» back to top
What’s the Damage?
Just about anyone who’s flown recently, whether for business or leisure, has been hit by hidden costs that airlines have levied over the base price of the airline ticket. Earlier this month, the Consumer Travel Alliance (CTA) analyzed a number of well-known airlines’ hidden fees, including what portion of a traveler’s costs are typically undisclosed at the time the airline ticket is purchased.
CTA based their analysis on four flight itineraries that millions of air travelers take every year including New York to LA, Boston to Washington, Chicago to Miami, and Washington to Orlando. Of the dozens of common fees that airlines charge, they analyzed only checked baggage and extra legroom fees.
What is truly surprising is just how much the hidden fees add up to, and unfortunately, most travelers discover those costs as credit card charges after their flights. Percentages above the base ticket costs found by the CTA include:
- 26% more for requesting extra legroom and checking a single bag
- 54% more for checking two bags
- A range of 10% - 82% more for traveling with just a single bag
- A range of 21% - 153% more than the base fare for two bags
For more on the results of the analysis, visit the Consumer Travel Association’s website.
» back to top
What’s Fair is Transparent Fares
Hidden fees imposed by airlines are not just affecting leisure and business travelers. The expected billions of dollars in additional costs are having a serious impact on travel agencies, corporate travel departments, and corporations as a whole as they try to contain and manage their businesses’ travel costs. Additional costs for such common items like carry-on bags, meals, blankets, early boarding, seat selection, and many more, are so well hidden, many travelers don’t even discover the costs they incurred until they see their credit card statements. The result is that companies are unable to accurately estimate travel costs and budget accordingly.
Now many industry organizations, from the Consumer Travel Association (CTA) to National Business Travel Association (NBTA), and even the General Accounting Office (GAO) are adding their influence and encouragement the Department of Transportation’s (DOT) proposition to require the airline industry to clearly display all of their fees at the point of purchase, whether or not the ticket is purchased online, over the phone or through other channels. Although the DOT currently does not require airlines to disclose their hidden fees, last month they filed a “Notice of Proposed Rulemaking.” In addition to other consumer protections such as rules governing tarmac delays and enhancing consumer complaint management, it is also targeted to “strengthening, codifying and clarifying the Department’s enforcement policies concerning air transportation price advertising practices; requiring carriers to notify consumers of optional fees related to air transportation and of increases in baggage fees;” and “prohibiting post-purchase price increases…” according to the DOT’s Office of the Secretary. This notice makes the airlines aware that they are testing different ways that the fees should be disclosed.
To read the full Notice of Proposed Rulemaking, visit Enhancing Airline Passenger Protections, from the DOT.
» back to top
Luxury Travel on the Rebound
After last year when so many people decided to take "staycations," spent their time off with relatives or took no time off at all, it seems that luxury travel is making a comeback. As more recreational travelers are increasing their spending on their accommodations and service, the tide seems to be turning. Bloomberg reported this week that by the end of the year, hotel occupancy in the U.S. and Europe is forecasted to rise.
The travel industry was severely hurt during the economic recession, with the hospitality industry arguably taking the hardest hit. Hotels severely lowered their room rates to attract what business they could. As leisure travelers start to spend again and companies are even beginning to lift their restrictions on their employees’ business travel accommodations, the hotel industry is starting to revive.
Don’t expect the lower rates to remain for long, however, because as the report states, some luxury hotels have also begun raising their rates as their rooms start to fill up. Together with the demand for more luxurious amenities such as butler services and poolside cabanas, the hotels are finding it easier to raise their rates. Some hotels like the Four Seasons are expected to raise their prices to the pre-recession peak levels of 2008 by the end of the year. By 2011, most are expected to be back to peak level.
» back to top
A Volcano’s Hard Lessons for Business Travelers
Ash from Iceland’s volcano caused havoc to travelers throughout Europe and all over the world as it caused the grounding of flights for more than 310,000 business travelers. The virtually unpronounceable Eyjafjallajokull not only inconvenienced many, but is estimated to have cost many major global businesses nearly $200,000 per company, according to a survey recently conducted by the National Business Travelers Association.
The new survey of more than 234 businesses reports that more than 80% had employees either stranded or delayed because of the thousands of flights in and out of Europe that were cancelled due to the volcano. It subsequently caused the cancellation of nearly 5,600 corporate meetings and more than 165,000 total trips.
According to Michael W. McCormick, executive director of the NBTA, "This has been a natural disaster for the record books, and one the travel industry will remember and learn from for years to come.” He continued, “The direct financial impact of this incident in terms of additional travel spend is astounding, but just imagine how much more loss companies will experience due to lost opportunities. Meetings were cancelled, clients were not met, hands were not shaken, and deals were not made. Those missed business opportunities will take their toll, and companies will have to get their people back on the road quickly to make up for it.”
What should you do to be prepared in the future? As McCormick stated, “We often forget the human aspect in a crisis like this. People have been stranded for days, many without sufficient funds or even an adequate amount of clean clothing. We’ve heard from travel managers helping single parents who had to make arrangements for their children, mothers who missed their daughters’ weddings, and even a traveler who couldn’t get home for his father’s funeral. Travel managers remained in constant contact with these folks as they personally dealt with this ordeal, working diligently to get them home as soon as possible."
How well you prepare for a crisis while you’re traveling can be key to surviving a lengthy delay. For some great tips on how to survive such a travel nightmare, we recommend that you read “Joe vs. the Volcano,” from Portfolio.com written by Joe Brancatelli, veteran business traveler, who offers strategies and tactics to survive those travel nightmares you simply can’t predict.
To view the report by the National Business Travelers Association, visit: nbta.org
» back to top
The Benefits of Flying Private: Tradewind Aviation
This month, Hoyt Livery spotlights our preferred private aviation service, Tradewind Aviation, a perfect compliment to the exceptional ground service discriminating Hoyt customers enjoy. Tradewind is ideal for those who prefer executive or recreational private air travel, and convenient charter services to popular weekend vacation locations. We are impressed by their incomparable service.
Whether you would like to go anywhere in the world, have a frequent corporate destination, or you would like the convenience of scheduled charters to such places as Nantucket, Martha’s Vineyard, and the Caribbean, Tradewind provides convenient, air service from all airports throughout the Tri-state area.
Executive private charters are a perfect choice for companies with frequent travel, and can often be less expensive than normal commercial travel. Seasonal Nantucket and Vineyard travelers can take advantage of Tradewind’s scheduled departures leaving on Thursdays and Fridays from the NY area, and coming back on Sundays or Mondays. Throughout the winter months, they provide premium scheduled service to St Barth from San Juan and private charters throughout the Caribbean.
For more information on this exceptional service-oriented company that makes it a pleasure to fly, visit Tradewind Aviation, or call (800) 376-7922 24 hours a day/7 hours a week.
» back to top
A New Venture in Aviation
Hoyt Livery owners Lynda and Santo Silvestro are excited to announce the acquisition of Business Aviation Center, based on the North side of Danbury Municipal Airport. Westchester and Fairfield county customers who travel via corporate, private or chartered jets, as well as professional and leisure pilots will especially be interested to know that it is an advantageous alternative to the congested, higher-cost air fields nearby. Just off Interstate 84, it is minutes by air from Westchester County, Bridgeport and Oxford Airports, and a quick flight from major New York City airports.
Occupying five acres, BAC is the largest FBO on the field and is easily reached by arriving aircraft via two landing strips. Its 31,500 square feet of hangar and office space provide permanently based and transient aircraft with some of the lowest-priced Avgas and Jet A fueling in the country, tie-down space, and aircraft service and maintenance. Amenities include a newly renovated pilots’ lounge/planning center with wireless, HD-TV and internet access; catering services, a courtesy car, and of course, limo rentals. The Danbury Mall, excellent restaurants and Richter Park Golf Course are all just moments away.
Its assets include a full-service fixed based operation (FBO) and its related offices and properties, which was previously solely owned and operated for 26 years by Rob Zohn, who will focus on his new business, an aviation industry investing and consulting company, Flight Investments. BAC joins the Silvestro’s other aviation property, Danbury Aviation, which has been providing hangar and tie-down rentals for the last three years, also located on the North side of the airport. Business Aviation Center and Danbury Aviation are entities of Tango Yankee, LLC, controlled by the Silvestro’s of New Canaan, Connecticut.
“We are thrilled to have the opportunity to own BAC and look forward to growing its offerings over the coming years,” said Mr. Silvestro. “The synergy of our operations will lead to greater opportunities for our customers, especially our frequent corporate jet and private air travelers. We fully intend to build on BAC’s strong reputation with numerous capital improvement projects, additional amenities, expanded services and pilot events.”
For more information contact: (203) 748-7000 or Lynda@businessaircraftcenter.com or visit www.businessaircraftcenter.com.
» back to top
New Airport Screening Measures — Now Based on Intel
Earlier this month, Homeland Security announced new measures for screening passengers entering the US. The new system, which will replace the current procedure that targets travelers from fourteen mostly Muslim countries will rely on specific security intelligence to determine who needs to go through more vigorous screening at the airports.
Now, no matter what a traveler’s country of origin, or country from which they are flying, a person can be flagged for additional screening if he or she fits a specific description of a potential terrorist, even if their name does not match a name on the Terrorist Watch List.
Previous measures enacted quickly after the failed Christmas Day bombing on a plane bound for Detroit required passengers from the bomber’s homeland of Nigeria, plus Cuba, Iran, Sudan, Syria, Afghanistan, Algeria, Iraq, Lebanon, Libya, Pakistan, Saudi Arabia, Somalia and Yemen to under go additional scrutiny for all inbound US flights. According to Homeland Security, this new measure will no longer target these particular countries of origin, but will broaden the screening base of potentially any passenger traveling to the US.
An administration official stated “We're trying to match those intelligence indicators to the people who are trying to come to the United States,” reported the New York Times. The intelligence used to target these passengers includes physical features, characteristics, attributes, travel patterns and behaviors of individuals suspected of wanting to carry out or aid in terrorist activity, or those targeted for recruitment by terrorists, even if their name is unknown. Those with names that match the Terror Watch List, which currently includes more than 6,000 people, will still undergo pat-down screening, or be banned from flying all together.
According to a security official at the White House briefing, “it's much more tailored to what intel is telling us, what the threat is telling us, as opposed to stopping all individuals of a particular nationality or all individuals using a particular passport."
» back to top
5 Tips for Flying from Westchester County Airport
Business and leisure travelers who live in Fairfield and Westchester Counties are lucky in that they have the choice of proximity, compared to flying in and out of airports in New York and Newark. Westchester County Airport sits on the New York and Connecticut border, and offers travelers of both counties the opportunity to avoid the delays and headaches that can come with departing from major travel hubs.
In the last few years, Westchester Airport has added some major carriers such as Jet Blue, and now serves eight different commercial carriers with more than 1.8 million passengers. Popular destinations such as Orlando and Fort Lauderdale are now direct flights, and connections at major hubs enable Westchester County flyers to reach destinations all over the world. Westchester Airport has made an effort to be a good neighbor, operating in a way that respects the environment and its community. Therefore it comes as a surprise to many in the area that it is actually one of the busiest airports in the country. More than 40,000 corporate and charter planes and 300 light aircraft operate from the airport in addition to its more than 23,000 commercial flights annually.
Once practically exclusive to high-end business travelers, the number of convenient flights at Westchester has added sheer volume to the airport. Often what travelers make up in time and delays at Kennedy, LaGuardia & Newark is offset by different headaches that this growing hub is facing as it continues to expand. Here are a few tips for navigating your travel through Westchester Airport:
- Don’t Even Try to Park: With its growth, the airport has not kept up with the number of travelers who want to park short- or long-term. It’s best to get a ride, either from a livery service, public transportation, friend or family member. There is nothing worse than anticipating that you’ll be able to hop on flight with less wait time, only to discover there is no where to park, so you miss your flight. The main airport garage holds 1,100 cars. There is an overflow lot that holds an additional 300 cars and there is a free shuttle to the terminal. The airport parking hot-line is (914) 946-0843, but if a spot is available when you call, they do not have reserved parking and most likely the spot won’t be available when you arrive. Arranging your ride to this airport will save you from the risk of missing your flight.
- Anticipate Long Security Lines: Flyers assume that since it is a smaller airport there won’t be long lines through security. However, tough FAA regulations mean travelers even at Westchester are spending more time in security. To save time in check-in, if you can, try not to check your luggage, but to send it by Fed-Ex or UPS in advance. For carry-on, don’t forget the 3-1-1 Rule. Knowing what you’re allowed to bring on board, and anticipating that you’ll need to remove your jacket and shoes, keeping metal objects out of your pockets, and remove your laptop from its case, will help you move faster through the security.
- Eat Before You Fly – And You Can’t Bring Snacks: One of the benefits of flying out of the major New York airports like La Guardia and Kennedy is the wealth of quick-stop food places in addition to restaurants, lounges, bars and stores. Westchester Airport has one small kiosk for snacks, one coffee shop, one restaurant and one bar, and nothing but vending machines once you’re through security. Since they don’t allow food or beverages through security, it’s best to eat before you’re screened, especially since most airlines don’t provide meals in flight.
- Check Delays Before You Leave Home: One of major benefits of leaving out of Westchester is its closeness to home. Check the status of your flight before you leave and if it’s delayed, at least you’ll be waiting in the comfort of your own home (or close by) as opposed to being stuck in a crowded terminal more than an hour away from home. But the key is to check. To find out the status of your flight, log on to your carrier’s website, flight.westchester.gov, flightstats.com, or fly.faa.gov for airport conditions such as weather problems in your destination city. You can also receive alerts on your cell phone.
- Arrange Pick Up Ahead of Time: Since even short term parking is so difficult, Westchester Airport has put in place a “Designated Cell Phone Lot.” 30 spaces along Airport Road, just west of the main entrance allows drivers to be waiting when your plane lands. It will take them approximately 15 minutes to come around to the front of the terminal, so calling your ride when your plane lands gives the perfect amount of time for them to pull around. The lot also has its own Flight Information Display screen, which displays arrival times.
Traveling through Westchester County Airport allows you the opportunity to reach your destination faster and more conveniently — but only if you plan ahead. Be prepared, and you can save hours off of your travel. Hoyt Livery provides dependable service to Westchester, and is available within three hours from the time you book. If you’re planning to fly in or out of Westchester, contact Hoyt to ensure you enjoy stress-free travel at (203) 966-5466 or book your ride online.
» back to top
Business Travel Trends
Here at Hoyt, we’re noticing some trends so far this year for our business traveling customers, and we thought it was perfect timing to present some of the most relevant Carlson Wagonlit Travel’s 2010 Predictions for Travel. We’ve narrowed down the top five trends that we feel are the most important from the customer’s standpoint:
- Face-to-face meetings will remain essential to business and especially client relationships. As one participant put it: “Look into my eyes, not my files.” Nonetheless, companies will increasingly examine how they can get the best return on investment from travel and eliminate any unnecessary trips.
- More focus will be placed on employees’ work-life balance and driving productivity, and less on achieving savings at the expense of traveler comfort and well-being as companies step up efforts to attract and retain talent.
- Safety is key. Companies will step up efforts to manage travel-related risks particularly for travel to high-risk destinations.
- Technology such as self-service, plug and play, one-stop shop and mobile will enable travelers as companies will continue to seek technology that is more user-friendly and of value to employees throughout the travel process.
- Flyers will demand lower cost of flying, which will affect competition on international routes by shaving about 15% off costs per seat.
As we’re seeing as we enter the third quarter of 2010, pricing is still at the top of the list when it comes to the importance companies put on travel. What is the most important aspect of business travel at your company from what you’ve seen so far this year? Email us and let us know. To read the full report from CWT, click here.
» back to top
Do You Know Your Flyer’s Rights?
Many of Hoyt’s clients are frequent flyers and over the years we’ve heard numerous horror stories from them about delayed airline flights. And the worst stories involve being stuck on a grounded plane on the tarmac for hours on end without even basic necessities. This past December, the Department of Transportation announced new rules that are designed to be the first step in “The Airline Passenger’s Bill of Rights.”
Beginning this Spring, the DOT will give domestic flights three hours to take off or they must return to the gate. After two hours, airlines must provide passengers with food and water. The planes must have working bathrooms, and the airlines must also provide passengers with medical attention when necessary. Airlines that fail to comply will face steep fines of up to $27,500 per passenger. On a full flight, that could mean millions of dollars.
According to the DOT Press Release issued December 21, 2009, the new rule also:
- Prohibits airlines from scheduling chronically delayed flights, subjecting those who do to DOT enforcement action for unfair and deceptive practices;
- Requires airlines to designate an airline employee to monitor the effects of flight delays and cancellations, respond in a timely and substantive fashion to consumer complaints and provide information to consumers on where to file complaints;
- Requires airlines to display on their website flight delay information for each domestic flight they operate;
- Requires airlines to adopt customer service plans and audit their own compliance with their plans; and
- Prohibits airlines from retroactively applying material changes to their contracts of carriage that could have a negative impact on consumers who already have purchased tickets.
These rules will go into affect in April, and pertain to domestic flights only. According to a CBS News report, Transportation Secretary Ray LaHood said the three-hour limit and other new regulations are meant to send an unequivocal message to airlines not to hold passengers hostage on stuck planes. If an airline doesn’t follow these regulations, they could face government action for using unfair or deceptive trade practices. LaHood said, "This is a way to say to passengers, we are going to avoid these long, long delays sitting on a runway."
The Department of Transportation is also working on additional regulations to further protect flyers. Under consideration are a requirement that airlines submit to the Department for review and approval their contingency plans for lengthy tarmac delays; reporting of additional tarmac delay data; disclosure of baggage fees; and strengthening requirements that airline ads disclose the full fare consumers must pay for tickets.
The only exceptions to the three-hour-rule are for safety or security reasons, or if air traffic control advises the pilot that returning to the terminal would “disrupt airport operations.” This rule was adopted in response to a series of incidents in which passengers were stranded on the ground aboard aircraft for lengthy periods. Most notably was the overnight tarmac wait in Rochester MN last August, when the airline’s employees refused to open a gate to admit the 47 passengers into the closed terminal.
» back to top
Airport Security Update: European Body Scans
If you’ve traveled internationally this month, you may have seen—or in fact been scanned by—body scanners that have begun to be implemented as part of new security measures. This month, airports in England have begun using body scanners to screen passengers. Italy and the Netherlands have also implemented the use of scanners for US-bound flights. As “Hoyt’s Here” reported last month, they are part of over-all heightened security at major US airports and flights coming into the US after the attempted bombing by a Nigerian man on a Detroit-bound plane traveling from Amsterdam on Christmas Day.
However, Belgium and Spain, as well as other countries are waiting to decide based on an official position by European Union. Members of European Parliament are divided over airport scanners and will hold a debate on the issue this week. Some member countries of the European Parliament have raised concerns about passengers’ privacy and health. The European Commission will publish an impact evaluation in the coming weeks based on concerns over the devices’ efficiency, cost, health concerns and apprehension over privacy violations which will impact the EU’s decision. Their decision will affect travelers flying from Europe to the US.
» back to top
Airport Security Measures Increase
In lieu of the recent Christmas Day terror threat, there are additional security measures at the airport that every traveler should be aware of when preparing for a trip, especially if traveling outside of the country. Planning on getting to the airport earlier than usual (follow your airline’s instructions) and knowing what you should expect when you to get there will make your check-in easier. As of January 4, the following changes apply mostly to flights coming into the U.S. and some domestic flights. Here are some of the changes you can expect now.
Targeting travelers holding passports from (or through) countries that are “state sponsors of terrorism or other countries of interest,” the TSA has required that every person flying into the U.S. is required to go through enhanced screening. But if you are a citizen of the U.S., your carry-on baggage will also be severely restricted. You’re also affected because during the last hour of the flight you won’t be allowed to leave your seat or use any electronic instruments.
In a step that has caused much controversy, the TSA will employ the use of full body scanners. Although not widely available throughout U.S. airports now, more are coming. These scanners will allow agents to check over your body to make sure you’re not concealing a weapon. These machines are a concern to privacy advocates however, and at this point if you object, you have the choice to get a “pat-down” by security instead.
These steps are not restricted to citizens of targeted countries, and you may randomly be chosen for a body scan or pat-down regardless of your citizenship, especially if you’re wearing loose fitting or bulky clothing—including headwear. The new heightened air travel safety measures are meant to protect all travelers, but can seriously inconvenience you. These steps are in addition to the other security measures that have been continually imposed since 9/11.
» back to top
Avoid the Alarm: Dress and Pack Right for Security Checks
With longer wait times predicted because of the new, heightened security measures, here is a list of items to avoid wearing through metal detectors. Just like shoes, many items should be put in the bins to go through the conveyer belt before you walk through the detector. The information below is directly from the TSA. These items may set off the alarm, possibly leading you to a pat-down, body scan, or having the item confiscated.
- Keys, loose change, mobile phones, pagers, and personal data assistants (PDAs)
- Heavy jewelry (including pins, necklaces, bracelets, rings, watches, earrings, body piercings, cuff links, lanyards or bolo ties)
- Clothing with metal buttons, snaps or studs
- Metal hair barrettes or other hair decoration
- Belt buckles
- Under-wire bras
Additional items that can set off alarms include:
- Body Piercings. Certain metal body piercings may cause you to set off the alarm at the metal detector, which will result in you getting additional screening. If additional screening is required, you may ask to remove your body piercing in private as an alternative to the pat-down search.
- Head Coverings. You are permitted to wear head coverings and religious garments during the screening process. You may be directed to additional screening if your headwear or clothing (religious or otherwise) is loose fitting or large enough to hide prohibited items.
- Shoes. Travelers are required to remove their shoes before entering the walk-through metal detector at all U.S. airports and put them through the x-ray machine for inspection. This allows officers to see if the shoes have been tampered with in any way.
When in doubt, put these rather innocuous items in the bin to pass through the conveyer belt. But watch your valuables. For up-to-date information on airport security requirements and measures, visit the Transportation Security Administration’s website at tsa.gov.
» back to top
Traveling for Thanksgiving?
Let Hoyt make it a pleasant trip for the whole family. Whether you’re departing from the airport to visit out-of-state or just visiting relatives a few hours away, trust Hoyt to get you there and back, and make it a fun, stress-free Thanksgiving. When you’re not driving, you can start your holiday early.
Here are some tips to make your travel-time fun for the whole family, including you:
- Play the “I’m Thankful for…” game in which each person takes turns mentioning what they’re thankful for in their lives and why.
- Reminisce, bring to mind the passed generations that came before your children, and tell stories of your favorite Thanksgivings when you were a child.
- Tell your children the story of the first Thanksgiving in America and why we celebrate it still today.
- Pack a bag for each child and include books, crayons and coloring books, small toys, snacks, a stuffed animal, game boys, and music. Pack a few little fun gifts for “surprise times” that they can each unwrap as your trip progresses (great for incentivizing good behavior).
- Bring along a DVD player with a favorite holiday movie that you can enjoy watching together
- Take a nap – everyone can relax, including you when you’re not driving!
By eliminating the hassle of dealing with the traffic and delays, parking the car, and lugging the luggage, you’ll start your Thanksgiving holiday early, and end it right with fun-filled round-trips. In fact, a Hoyt service to and from the airport can often be less expensive than the cost of parking, depending on how many days you’re away, and you won’t have to worry if your car is secure. Call us today for our special Holiday Rates and to book your service at (203) 966-5466.
» back to top
Plan a Safe Holiday Party
Now is the time when the planning of company holiday events is in full swing. These parties are a wonderful gesture on behalf of management and a way to thank employees for all of their hard work in the past year. They provide some out-of-office levity, and help build morale, too.
Although these parties are traditionally a company’s “event of the season,” they can also be a worry, and in some cases a liability to management. Holiday events are known for open bars and flowing cocktails, (and in many cases, funny stories for years to come), however, concerned organizations also know they can lead to tragedy if employees get behind their wheels afterwards, endangering not only themselves, but others on the road.
Hoyt Livery’s “Night Out” service allows everyone to still have a ball without worrying about drunk driving and getting home safely. This precaution gives an organization the assurance that drunk driving need not be an option—and sends a message to the employees that their management is concerned for their welfare.
Hiring a car service also limits a company’s liability if an employee is injured or harms another coming from your company-sponsored event. Organizations throughout the Tri-State area turn to Hoyt Livery as a responsible measure to keep employees safe from the dangers of drinking and driving. Contact us today for our special “Night Out Packages”—or forward this information to your company’s event planner.
» back to top
12 Tips for Hosting a Responsible Party
Whether you’re holding a corporate holiday event or a private party for your own friends and family this season, help keep your guests, and others on the road, safe and sound afterwards. Here are some tips from M.A.D.D. (Mothers Against Drunk Driving) to help you plan your festivities in a responsible way and help you have a happy holiday party.
- Don’t rely on coffee to sober up your guests. Only time can make someone sober.
- Beer and wine are just as intoxicating as hard liquor. A 12-ounce can of beer, a five-ounce glass of wine, a 12-ounce wine cooler and an ounce and a half of liquor contain the same amount of alcohol.
- If it’s a corporate event, arrange for discounted or complimentary rooms when a party is held at or near a hotel so employees won’t drive home impaired. If your party is at home, have sheets and towels ready in case your guest(s) need to stay over the night.
- Hire a shuttle or limousine service to provide transportation for those that have been drinking. Keep a service number on hand so you won’t have to hunt for it at the last minute.
- If you provide an open bar, be sure the bartender has had server training to prevent over-serving and serving guests under the legal drinking age.
- Hold a contest before hand for guests to create non-alcoholic drink recipes.
- Plan activities like party games, door prize drawings or amateur fortune-telling for less active consumption of alcohol.
- Promote the designated driver concept in party invitations. As guests RSVP, confirm that at least one person in each group is prepared to be the non-drinking designated driver.
- Do not push drinks!
- Provide plenty of food to keep your guests from drinking on an empty stomach, but avoid too many salty snacks, which tend to make people thirsty and drink more.
- Offer non-alcoholic beverages or mocktails for designated drivers and others who prefer not to drink alcohol.
- If preparing an alcoholic punch, use a non-carbonated base, like fruit juice. Although fruit juice and other sweet mixers mask the taste of alcohol and may cause people to drink more, alcohol is absorbed into the blood stream faster with a carbonated base. Mixers won’t help dilute alcohol.
Read more tips here.
Are you or is someone in your company planning your holiday party? Be responsible and offer them a safe ride home. Contact Hoyt Livery or call (203) 966-LIMO and ask about our “Night Out” packages for more information.
» back to top
4th Quarter Business Travelers Will Continue to Watch Expenses
As company executives watch for indications that the economy is recovering, one thing is clear, business travelers are still watching their expenses. Industry reports that business travel is picking up have come out this month, signifying that businesses can no longer afford to hunker down and wait. But at the same time, business travelers are required to continue to look for savings on their expenses.
According to an article this month from Reuters the latest statistics from the International Air Transport Association stated “airlines are at last beginning to fill vacant business-class seats in a sign that a slump in cross-border trade is easing.” It explains that improvements in international trade is “boosting business travel but demand is still very weak compared to the recent past." The article also explains that the seats that these business travelers are filling are the economy seats – leaving a gap in the business and first class sections.
A Business Travel News article, published September 7th entitled Business Travel Cuts Bottoming, states “most corporate travel buyers expect their company's travel spending to increase or stay the same next year compared with 2009, according to the Topaz International survey. Of the respondents, 49 percent said their companies would spend more on business travel in 2010, while 41 percent expect spending next year to be about the same as in 2009.”
TradeShow Week reported this week of little optimism for any significant upturn for the conference and trade show industry in the final months of 2009. In its article UFI Report: It's Tough All Over, according to The Global Association of the Exhibition Industry’s third quarterly Global Economic Crisis Barometer survey, trade show organizers in the Middle East, Asia, North and South America were the most optimistic of a turn around by the first half of 2010. The least optimistic towards a recovery coming soon were European organizers who feel there will not be an upturn until 2011.
These reports indicate a slower than hoped-for recovery. As corporations continue to seek cost-cutting and savings measures, business travelers must be diligent with their expenses. Hoyt Livery has recently introduced a plan to help our clients with the Marquis Rewards Program. This program offers a free airport trip for every ten completed. Corporate clients are realizing tremendous savings from this program.
Hoyt’s corporate clients are also saving by using Hoyt for group travel. For example, a number of colleagues traveling to same airport destination for a trade show or meeting can share a ride for the same cost as an individual, with door to door service for each on departure and return. Depending on the number of colleagues, group service from Hoyt can be much less expensive than even the lower-cost bus services or airport daily parking fees.
Call us at 1-203-966-LIMO – or Toll Free at 1-800-342-0343 for more information on how Hoyt can help you save on your travel expenses.
» back to top
How do you travel to meetings in Manhattan?
Do you take the train and taxi to each appointment, or do you drive your own car — or rent one — and then park? As businesses are tightening their belts and looking for more efficient practices, employee productivity is becoming more and more important, especially for executives whose time is a company’s major expense. Although these ways of getting into and out of the city may seem initially less expensive than a chauffeured ride, there are the hidden costs of lost time: executives late to meetings, and the inability to fit more than just a few meetings into a day out of the office.
At the same time, many corporations are realizing the importance of face-to-face time, especially with clients and prospects. They’re realizing that video- and audio-conferencing just don’t provide the same return. Lost time out of the office is the main reason why many suburban corporations are turning to limousine companies as a resourceful way to get their employees to face-to-face meetings. Secondary reasons are the safety and security that chauffeured transportation provide
In an article in the June 2009 issue of Business Travel News, two prominent CEO’s of transportation companies offered their reasoning: "It's about productivity and safety. No organization can afford to have their executives late, lost or at loose ends," said Larry Moulter of BostonCoach.
Scott Solombrino, of the Dav El Chauffeured Transportation Network added, "A taxicab can't give you the safety and security that you should get in corporate transportation. A rental car completely changes your efficiency as to how much you can do in a city — you might be able to go to two or three meetings in a day, but you have to park the car, you have to know where you're going. With chauffeured, you can get to eight to 10 meetings."
If productivity is a key need for your city travel, Hoyt Livery offers the safety, and time-efficiency that corporate travelers need to make the most of their time. Plus our VIP Service offers discreet security to make sure you and your executives are protected. Contact us for our special Manhattan meeting rates.
» back to top
Avoiding the Swine Flu
The Port Authority recently posted this reminder to NY airport travelers to take precautions to avoid Swine Flu contamination: “We urge travelers who use our airports and other facilities to take common-sense, health-care precautions to protect themselves and others." U.S. health officials are recommending individuals who have entered the country with flu-like symptoms (or been exposed to someone with flu-like symptoms) after having traveled to an affected area immediately contact their health-care provider. Individuals traveling from the U.S. to a nation that has been affected by Swine Flu should be aware of the risks and take precautions. Health officials recommend the following ways to help limit exposure to the illness:
- Wash hands frequently with soap and water or use an alcohol-based hand gel, especially after being in public places.
- Cover your nose and mouth while sneezing and coughing and properly dispose of tissues.
- Avoid contact with ill persons and stay home or in your hotel room if you are ill.
- Avoid touching surfaces in public areas where possible.
- Avoid touching your eyes, nose and mouth to help limit the spread of germs.
- Seek medical treatment as necessary.
- Practice good health habits.
» back to top
3-1-1 Rules
The 3-1-1 Rule for carry-on luggage states: 3.4 ounce bottles or less; placed in 1 quart-sized, clear, plastic, zip-top bag; placed in 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3.4 oz. container size is a security measure.
The TSA gives travelers some additional packing tips for traveling with liquids and getting through security without any hassle:
- Consolidate bottles into one bag and X-ray separately to speed screening.
- Be prepared. Each time TSA searches a carry-on it slows down the line. Practicing 3-1-1 will ensure a faster and easier checkpoint experience.
- 3-1-1 is for short trips. If in doubt, put your liquids in checked luggage.
- Declare larger liquids. Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.
» back to top |
